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Business Profile

Fence Contractors

Bulwark Fence & Deck

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fence Contractors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Derek took a large down payment from our family and then disappeared. After finally getting ahold of him
    MONTHS later he sent out an inferior team to attempt to complete the job. As they were unable to meet our needs we asked for our deposit back generously offering to allow him to keep the cost of supplies and shoddy labor that had already been completed. He has now ghosted us and will not reply to any of our attempts to reach him. We have since found out that this is a pattern and Derek currently owes multiple people thousands of dollars. We are attempting to allow him to settle his debt with us before taking him to court.

  • Initial Complaint

    Date:10/11/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband and I were working with Bulwark Fence & Deck on a few parts of my backyard project; specifically fence, pergola mounting and metal beams. The main person behind the business is Derek P****.
    While his business Facebook page is still active, he has deactivated his business website.

    Derek actually did a great job on the fence and pergola mounting. The last phase of the project was building and mounting metal beams on a concrete pad in my backyard. Derek took $1000 from me for the material cost of the beams and it has been almost 2 months and he still hasn't done the work related to the beams.

    I know Derek is facing some personal and professional hardship; I actually found this out by coincidentally calling his former employer when Derek completely ghosted me. I've tried my best to get Derek to communicate a plan with me and he has not been cooperative

    I'd like to know what my options are to get my $1000 back and just go my separate ways from him.

    Thank you so much for your concern; I am looking forward to hearing from you.

Bulwark Fence & Deck is NOT a BBB Accredited Business.

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