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Business Profile

Marketing Programs

Grit Marketing, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/14/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In early August, a Grit salesman knocked on my door. I answered, and he started to give me his sales pitch telling me that his manager sent me to his neighborhood and it was an emergency. I politely declined to hear his pitch and closed the door, asking him to not return. Two days later, the same person knocked loudly on the door, rang the doorbell, and knocked loudly again. I asked him to remove me from their list of prospects, to which he asked "remove you from what?" I closed the door and he knocked again. On August 11th, I was returning from dinner with my family (including four young children) and as I pulled into the driveway, I saw the same salesman follow my vehicle up the driveway to the garage door. I reminded him that I had twice asked him politely to not return, and closed the garage door while he yelled his sales pitch at me from just outside the door. This sort of sales practice is predatory and unwelcome. Remove me from your list of potential clients and do not contact me again. Any further contact will result in me calling the police.

    Business Response

    Date: 04/07/2025

    Dear ***,

    Thank you for bringing this to our attention, and I want to begin by offering our sincere apologies for the experience you described. The behavior you encountered is not in line with the standards we set for our sales representatives.
    At ****, we train our team members to be courteous, to listen, and to resolve any conflict in a respectful and professional manner. Your repeated requests for no further contact should have been honored immediately, and we regret that this was not the case.

    While our representatives typically do not work in the same neighborhood for more than a single day, we take your report seriously and will be addressing this matter directly with the individual involved. Please rest assured that your address has been removed from our prospect list, and you will not be contacted again by anyone from our team.


    We appreciate you taking the time to let us know about this situation. Your feedback helps us improve and ensure we maintain the highest standards of professionalism.

    Sincerely,


    *****

    Compliance Team

    Grit Marketing

Grit Marketing, LLC is NOT a BBB Accredited Business.

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