We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Mobile Auto Lube and Oil

SRE Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Auto Lube and Oil.

Complaints

This profile includes complaints for SRE Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

SRE Corporation has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/13/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used to take my cars to Jiffy Lube for oil changes. Last week I took one of my cars in because I was hearing a strange noise while driving. They replaced the brake pads and rotors. The noise stopped, but I started hearing a new clicking noise when turning the wheel.I went back inside and asked about that. It was concerning, especially since my wife needed to take the car to southern **** in a couple of days.They tried to convince me that the clicking noise was already there (first red flag), also there appeared to be a fluid leak. Okay? It definitely wasn't leaking anything before the visit. I asked what was leaking, and they didn't know what it was (second red flag). I asked him to please find out what the liquid was and where it was coming from. He said it might be residual brake fluid, but it doesn't appear to be leaking.They didn't want to investigate the clicking noise further, claiming they don't do suspension/CV work anymore (but they still have a big poster in their lobby that says "Suspension"), and that's probably what it is. He wanted me to take it to another mechanic (third red flag).My overall impression is that the people working there are irresponsible, inexperienced, and lack accountability. I won't be returning, and I'll be notifying the BBB. The guy also said he would ask the regional trainer to contact me to rectify the issue. It's been almost a week and I haven't heard anything yet (fourth red flag).

      Business Response

      Date: 05/14/2025

      Please let me know which Jiffy Lube location was visited. Thanks. 

      Customer Answer

      Date: 05/14/2025

       
      Complaint: 23324412

      I am rejecting this response because:

      The address should have been in the complaint I filed. *****************************************************

      Business Response

      Date: 05/14/2025

      The ************** store is not part of the ************. The entity that owns that location is the ********* out of ***********. Please re-file the complaint with them and remove from K Lube. Thanks. 

      Business Response

      Date: 05/15/2025

      Good morning,

       My team is informing me that the issues with the vehicle are not related to anything we created and they have had a few good conversations with the customer about it. We do wish we could help more- The recommendation was to get a 2nd opinion on things concerning the customer and if any of those concerns pint back to my team, we will certainly look into it further.

       

      Thanks

      **** *******

      Franchisee / V.P. Operations

      Customer Answer

      Date: 05/15/2025

       
      Complaint: 23324412

      I am rejecting this response because:

      Communications were not good. They refused to look into the issue. The issue was not there before the visit. They claimed to not service CV/suspension despite these services actively being marketed. 

      It was a stressful experience, and it caused a safety concern. In the end **** ******** fixed it for free. I dont care about compensation, but I wanted to make sure Jiffy Lube feels the impact of this negative experience. Service, communication, professionalism, and ownership were seriously below expectations. 
      Sincerely,

      **** ********

    • Initial Complaint

      Date:07/30/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Brought my car in for registration and had my arm slammed in my own door and a terrible attitude about 4 years ago I brought my car here and had a medication filled with schedule 2 substance (prescribed) stolen, the proceed by apologizing and letting me know they had nothing they could do and they were closing no the experiences should have this company shut down for abuse and theft.

      Business Response

      Date: 08/10/2024

      hello,  sorry for missing this complaint in July. 

       i week look into it most and follow up. 

       

       

    SRE Corporation is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.