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Business Profile

Solar Installation

Bryton Power

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Installation.

Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/25/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Solar panels were put on the roof back in September 2024 to save on my electric bill. The representative said my monthly bill would run around $325.00 per month, possibly a little higher. My electric bills in November and December ran closer to $414.00. I tried contacting my representative by phone and email and have not received a return call. My bill this month was $564.00. I contacted SCE and found out that my solar is not turned on. My SCE bill does not show any Solar billing/saving on my statement. I've contacted Bryton Power this week and have not received an email. I want the solar turned on so I can see some savings in my electric bill. I am 77 years old receiving social security and working a full time job. Can you help?

    Business Response

    Date: 02/26/2025

    Hi *****,
    This is **** from Bryton Power. I sincerely apologize for the frustration you’ve been experiencing. I completely understand how important it is for you to see savings on your electric bill, and I’m sorry for the lack of communication on our part.
    Currently, we are waiting on a permit revision that we submitted to your city. Once we receive approval, we can proceed with the final inspection, which will then allow us to activate your solar system. Please know that you will not be charged for the solar payments until the system is fully operational.
    I’ll give you a call shortly to provide a detailed update and answer any questions you may have. Thank you for your patience, and again, I apologize for the delays and lack of communication.
    **** **********
    Customer Experience Manager

  • Initial Complaint

    Date:01/25/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had solar installed on my house back in August 2023. We are now in January 2024 and my solar is still not working. I haven’t received any information from the finance company and the one “customer service” individual ai speak with can never answer my questions.

    Business Response

    Date: 12/04/2024

    Dear **** ********,

    Thank you for reaching out and sharing your concerns. On behalf of Bryton Power, I want to sincerely apologize for the delay in activating your solar system and for the frustration caused by the lack of communication youve experienced. This is certainly not the level of service we aim to provide, and we deeply regret the inconvenience it has caused you.

    I personally reached out to discuss your situation and am pleased to inform you that your solar system has been fully operational for the past 8 months. I understand your ongoing concern regarding your electricity bill, and I assure you that we are committed to addressing any lingering issues. As discussed, we have scheduled a technician to visit your home next week to ensure everything is functioning as it should.

    Regarding your finance company and your billing questions, I acknowledge the lack of information you've received, and I am making this a priority to resolve. We will follow up with the finance company to provide you with the necessary clarification. Additionally, I offered you the option of purchasing a battery at wholesale cost to further optimize your system, though I understand you decided not to accept this offer at this time.

    Once again, I apologize for the delays and miscommunication youve encountered. We genuinely value your business and are committed to restoring your confidence in Bryton Power. If you have any further questions or concerns, please dont hesitate to reach out to me directly at **************.

    Thank you for your patience, and we look forward to resolving all outstanding issues promptly.

    Sincerely,

    **** ********** - Customer Experience Manager

    Bryton Power

  • Initial Complaint

    Date:01/10/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Solar panel contract had remained unfulfilled. Panels have not been functioning despite the approval received. Company will not answer calls or texts and left without a way to fix this. I wish to remove solar panels as they did not complete their contract.

    Business Response

    Date: 12/04/2024

    Thank you for reaching out to us and sharing your concerns. On behalf of Bryton Power, I sincerely apologize for the challenges youve encountered with your solar panel system and for any frustration caused by our lack of responsiveness. Your experience does not align with the high standards of service we strive to provide, and we deeply regret the inconvenience this has caused.

    We understand the critical role your solar panel system plays in your home or business and are fully committed to resolving this matter promptly. To expedite the resolution process, please let us know a convenient time for us to contact you. Alternatively, you may reach us directly at **************, where a dedicated representative is ready to assist you.

    Once again, I apologize for the difficulties youve faced and thank you for bringing this to our attention. Your feedback is invaluable, and we are determined to make things right.


    Sincerely,

    **** ********** - Customer Experience Manager

    Bryton Power


  • Initial Complaint

    Date:10/19/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We recently contracted solar energy with Bryton Power (April May 2023) and we just received a phone call and email from AIG Electrical (their contractor) threatening to put a lien on our property for the electrical work (upgraded our electrical panel) which Bryton Power has not paid them and we were told we were not going to pay anything. its in the contract 0 out of pocket we are senior citizens on a limited income and can not afford to pay this large bill they owe their contractors. please help

    Business Response

    Date: 12/04/2024

    Dear ***** *******-*****,


    Thank you for bringing this very serious concern of yours to our attention with respect to the lien threat from *** Electrical. Kindly allow me to extend, on behalf of Bryton Power, our sincerest apologies for all stress and worry this situation has brought to your doorstep, particularly in consideration of your limited financial resources. Please be assured that we value this matter seriously and are committed to resolving it as soon as possible.

    By the terms of your agreement, Bryton Power was to incur a $0 out-of-pocket cost for the installation of your solar home installation, which would also involve the replacement of your electrical panel. Please be assured that responsibility for any of the charges concerned with the electrical work, or the lien threatened, will not rest with you; this is absolutely not your financial responsibility.

    We currently have a civil dispute with *** Electrical over outstanding payments. We are in cooperation with the **************** ************* regarding ways of addressing the issue for resolution. We understand this can be frustrating and stressful to you, and we want to make it right. You will not need to pay any part of the lien, and we will commit to this issue as soon as possible.

    In the meantime, should any other questions or concerns arise, please do not hesitate to contact us directly at **************. We also continue to keep you abreast with regard to the progress of this matter, with assurance that your financial well-being is of paramount concern to us.


    Again, we want to express our deepest apology for the inconvenience this has created and thank you for understanding and patience as we make this right.


    Sincerely,

    **** Customer Experience Manager at ********************** **************

Bryton Power is NOT a BBB Accredited Business.

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