Reviews

Review Details

• Review fromCarlos Eduardo S

  Date: 12/08/2023

  1 star

  Carlos Eduardo S

  Date: 12/08/2023

  I purchased a 12-month health insurance policy through Insubuy, which was fully paid in advance before the start date in October '22. The policy was underwritten by IMG.In November '22, I injured my knee after slipping from a low stone wall. By December, with persistent swelling and pain, I visited a doctor as advised by my insurance. I paid $100 to activate the health coverage and followed up with prescribed physiotherapy sessions.Months later, my knee issues resurfaced, leading to an *** that diagnosed a meniscus injury. Treatment advised was non-surgical, focusing on strengthening routines. However, in early November '23, I received collection notices from both the physiotherapy clinic and the *** lab, stating that IMG refused to cover the costs.Upon investigating, I found that the denial was based on these treatments supposedly not being covered, which contradicted the policy terms. Insubuy promised to intervene with IMG for reimbursement. Yet, on December 8th, I was informed that my claims were denied due to not providing information within a 60-day post-treatment windowa window I was never made aware of by IMG, not through mail, email, or phone.Expressing my dissatisfaction to Insubuy only resulted in an acknowledgment of my unfortunate situation with no further recourse.To sum it up, I paid for a service that was supposed to safeguard my health, only to face hurdles when I needed it the most. IMG's failure to communicate crucial information and its subsequent refusal to honor its obligations has left me with outstanding medical bills and a feeling of betrayal. This experience has been not only a financial burden but also a source of stress and disappointment in a time of vulnerability.

  Insubuy, LLC

  Date: 12/11/2023

  Insubuy, LLC has no dealings the claims process for *************************** in which this compliant is directed. Insubuy is an online marketplace that hosts several companies policies however, Insubuy does not process any insurance purchases nor do we make claims decisions. The customer negative experiece was with IMG not Insubuy this is IMG's customer and this complaint is directed towards the incorrect company.