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Business Profile

Apartments

North Pointe Apartments, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for North Pointe Apartments, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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North Pointe Apartments, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/05/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a problems with my property manager/ owner. The most recent issue is that our apartments are not up kept and repairs are not taken care of. List of problems ive had; ??Leaking tub faucet Existed for over 2 years. Water bill and gas went up but never reimbursed. Plumbers make 2 large holes in wall and 2 years later and has never been repaired. ??No smoke Detectors. Asked for Some for over 4 years ??A/C has gone Down 2 times. First time took months / wouldnt hire professional after maintenance couldn't repair. Problem was heat/a/c display was installed incorrectly by their maintenance worker. This time Ive asked for months despite multiple calls and emails. ??Roaches. Promised pest control. Months later nothings been done. ??leaking broken bathroom sink/ kitchen disposal. Still waiting for someone. Things are never taken care of in a timely manner. Office rarely answers phone. They claim its because the don't have a maintenance worker, but thats because like the managers no one stays for more than a few months. No one stays because they ask for too much with little pay and no advancement available. I just want the owners to take care of our housing. There are dozens of people with the same problems and many more. I dont know how they can charge us so much when its supposed to be low income housing. Been this way for ten years but nothing ever changes. Its the property owners that should be held accountable. If they would treat there employees fairly this place could run smoothly but they never learn and should not be aloud to own/run properties. Please help Thank you

    North Pointe Apartments, LLC is NOT a BBB Accredited Business.

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