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Business Profile

Clothing

CKC Enterprises, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Complaints

This profile includes complaints for CKC Enterprises, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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CKC Enterprises, Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/25/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with Roolee on June 14, 2023. The order was delivered on June 17, 2023. One of the items I received was faulty. The strap on the Set Sail Sandals broke on the first day I wore them. I tried emailing Roolee on June 25, 2023, showing them a picture of the faulty item. Their policy on damaged/faulty items states: "Claims for damaged or faulty items must be reported within 30 days of when the order was placed to ensure proper credit. Note these items must be unwashed, unworn, and have tags still attached. Please first take a picture of the whole item and a close-up of the damaged area, and then email our Customer Success team at ****************** with a brief description of the damage." I never received a response to my email, so I emailed them again on June 29th, but no response. I also checked my junk/spam/promotions folders in my email. I tried messaging them on their Instagram social media, but I did not receive help. I tried calling their phone number: ###-###-#### and left a message but still have not received a response.

    • Initial Complaint

      Date:07/14/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered items from the online store, they sizing was way off so opted for store credit. Received store credit and reordered items. Once I receive the items, they didn’t fit again. I opted for store credit to reorder but they didn’t send me the money for one of the items which was approx $34. I have emailed 7 times and left 5 voicemails over the past month. No response ever!!! Then I have left over store credit so I figured I should use it on shoes since the sizing is so off and so that something else doesn’t happen. They sent me my confirmation, said the item had shipped and then cancelled it saying “undeliverable”. This place is out of Utah and I’m in California, there is no way it was undeliverable in minutes within shipping. Best of all, no refund for the $100 spent. So far I’m out about $134 with no product in hand. Please help me with this.

    • Initial Complaint

      Date:11/10/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 30th, 2022 I ordered over $200 worth of products from this store and not only did they not deliver any of the products I ordered, they refused to refund me. They offered me $38 of store credit so I wouldn’t bother them anymore. Incredibly scammy and amounts to stealing.

    CKC Enterprises, Inc. is NOT a BBB Accredited Business.

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