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Business Profile

Clothing

RubyClaire Boutique, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/19/2024

    Type:Product Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 dresses. It took over a month tp receive the product. 2 weeks in to waiting, I emailed and told them to cancel the order as it was stated I would receive product in a week. They told me they couldn't cancel it that it was already in transit which was false because I still didn't receive it for 3 weeks. When I received the dresses they we nothing like what was pictured. I sent photos of their stock pic to them versus what I received. I received a very cheap imitation of what was pictured. I ordered the dress in 2 colors, one red and one green. I received one red and one black. I sent them pictures of my original order and what I received. They responded that they were sorry I must've had a higher quality in mind but it would cost me $40 to mail the stuff back. They pretend they are in utah. The email has some Japanese encryption. They are not in utah. They pretend to be 2 sisters selling dresses. This is not true. I can tell by the generated responses and lack of punctuation that whoever is responding is using a translator. I have asked for a refund multiple times and they will not refund my money.

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