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Business Profile

Collections Agencies

R2 Simplified

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for R2 Simplified's headquarters and its corporate-owned locations. To view all corporate locations, see

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R2 Simplified has 2 locations, listed below.

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    Customer Complaints Summary

    • 12 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/06/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with R2 simplifier. I do not have contract with R2 simplifier, they did provide me the original contract as I requested,

      Business Response

      Date: 12/06/2024

      The Complainant applied to live at ***********************, ***** Apartments, and Trailside Apartments in ******** on multiple occasions, being denied each time and then stopping payment on their check for the application fees. They did not sign a lease agreement with our clients but they did enter into a financial transition and then stopped payment on a legitimately due balance.

    • Initial Complaint

      Date:11/21/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I m not liable for this debt with Eucalyptus Grove apartments, I do not have a contract with R2 Simplified, they did not provide me with the original contract as requested.

    • Initial Complaint

      Date:10/04/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Called collection agency in June 2023 to provide payment information to clear debt $336.58. Collection agency never processed my payment even after a year. Unable to contact agency afterwards.

    • Initial Complaint

      Date:08/28/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Four Seasons Apartments. I do not have a contract with R2 Simplified, they did not provide me with the original contract as requested.

      Business Response

      Date: 08/29/2024

      After we began working this account on behalf of Four Seasons, we received a notification that the account had been paid in full on site at ************ and have closed the account. It is no longer due and we have ceased collecting on it.

    • Initial Complaint

      Date:08/21/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did not have any debt owed to Chesapeake Commons as everything was paid when I turned in my keys. Chesapeake Commons did not contact me regarding any amount due. I have no idea as to who this Simplified Revenue Recovery is as I never had any kind of contract with them. No supporting documents has been provided to me regarding this 'supposed' debt. They appeared on my credit report and I want them off of it.

      Business Response

      Date: 09/03/2024

      ************* is incorrect in saying no balance was due upon move out. However upon review of the documentation provided by ******* Station, we have decided not to pursue collections. One of the largest charges $442.90 does not have the accompanying documentation and thus we will close the account and remove any negative reporting from Simplified Revenue Recovery, LLC.

      Customer Answer

      Date: 09/04/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:05/19/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with 09 Rivulet. I do not have a contract with Simplified Revenue Recovery, they did not provide me with original contract as i requested

      Business Response

      Date: 05/20/2024

      We have no record of a request for documentation on this account. We are happy to provide it, please let us know if we should email it to the email address on the dispute or mail it to the address on the dispute. You are welcome to email those instructions to *********************************

    • Initial Complaint

      Date:12/14/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with 09 CHESAPEAKE COMMONS APARTMENTS. I do not have a contract with SIMPLIFIED REVENUE RECOVERY LLC, they did not provide me with the original contract as requested.

    • Initial Complaint

      Date:09/13/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      rcvd email stating that i owed money to heron point apts in the amount of <25K which is not only false but criminal attempts to get money. They wrote ltr to unpublished nor provided address and upon investigation, this company is affiliated with false numbers on the internet. ********** and a related company also comes up as a false website and is located in las vegas. I will not be paying and will refer the matter to IC3.org because they have set up a paymet website *******************. address used is * * *** **** Logan, UT 84323. in everyway this seems a scam operation and it is on a Dll library configuration so not a real google search but a curated (hacked) one.

    • Initial Complaint

      Date:06/10/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Canyon Ridge Apartments and do not have a contract with Simplified Revenue Recovery, LLC. They did not provide me with the original application that I asked.

    R2 Simplified is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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