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Business Profile

Computer Parts

ExperCom of Utah Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Parts.

Complaints

This profile includes complaints for ExperCom of Utah Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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ExperCom of Utah Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/26/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Expercom has failed to deliver an iPhone 15 Pro Max I purchased through Amazon on February 15th, despite their claim of delivery confirmed by a tracking number with a signature that does not belong to me, and a different name. Despite numerous attempts to resolve this issue directly with Expercom, their customer support has been unhelpful, responding only with automated replies and showing no willingness to assist in rectifying the situation. The transaction, which amounted to $1429 was for a product that I have never received, and Expercom's refusal to acknowledge the discrepancy or to offer a refund or replacement is unacceptable.

    • Initial Complaint

      Date:01/16/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought new iPad on Amazon platform from Expercom on November 20, 2022. I realized the this iPad was not necessary because it was supposed to be a Christmas gift and the person informed me they were given a used one from their child. I then requested a return and Expercom approved and sent me the return label. Expercom received the return on or before December 13, 2022. They then informed me I did not send them the correct iPad back because the serial number did not match. They did however refund me 1% (approximately $5) as this was for their restocking fee. Why would they accept the return and keep it if this was a different iPad and it wouldn’t belong to them?? I sent them the exact same iPad they shipped to me. I didn’t even open the iPad box it came in. I then read on Amazon about this company and realized there were several complaints regarding the same or very similar issues. These guys are a scam and should be shut down. I have since contacted my credit card company and upon their investigation I will have the payment to Expercom cancelled and my account reimbursed.

    ExperCom of Utah Inc. is NOT a BBB Accredited Business.

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