Business Profile

Exercise Machines

iFIT

Headquarters

Complaints

This profile includes complaints for iFIT's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,414 total complaints in the last 3 years.
252 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/14/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I renewed my ifit membership for single use in September 2021. I paid the full amount. The company changed my membership from single to family in April this year without any notification and started charging me every month 39 dollars. I contacted them on June 15 and ask for refund and change my membership back to single. Meanwhile I paused the membership till the problem is solved. Here is email from ifit:"*********************, Jun 15, 2022, 12:59 PM MDT:Hello, This email is confirmation for your refund of *****t refund amount here for your recent iFIT membership renewal. This refund can take up to **** days to process depending on your financial institution. If you have any further concerns or questions relating to this refund, please don't hesitate to reach out! Reference the below order number for the most efficient service. ====================Your request (#*******) has been updated by an iFIT Experience Specialist. Reply to this email or follow the link below:http://ifit.zendesk.com/hc/requests/******* ****** *********** iFit Experience Specialist"But instead of refund they charged me 3rd time on July 28th another 39 dollars.I have reached my credit company and asked for charge back. Btw I don't see these charges on my ifit billing account or I receive any emails about it. I accidentally discovered these charges on my credit card last month.
Business Response
Date: 07/18/2022
Hello-

We are so sorry about the inconveniences and the frustrations that you have experienced thus far regarding your membership. We completely understand where you are coming from on this matter.

In looking into your iFIT account this morning, it looks like they have gone ahead and processed a refund for you. Please allow **** business days to reflect your account.

You are welcome to reach out to our ****** Services at 1-833-680-iFit (****) with any questions.

Thank you
Initial Complaint
Date:07/14/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased a NordicTrack treadmill (model #NTL89121.0; serial #NN540C0017544) in Jan 22, 2021, and have iFIT complementary membership. On April 27, 2022, I submitted a request to deactivate my account and discontinue iFiT membership. Unfortunately, as soon as the account was deactivated, the treadmill stopped working and there is no display on the panel (completely black). I contacted the iFiT support service to get it fixed, but they said the machine is out of warranty (the labor and part end date: April 22, 2022). Since the machine stopped working as soon my account was deactivated, I believe it is their iFiT software that cause to corrupt the machine and stopped working. I believe it is their responsibility to fix it rather than making an excuse on lapse warranty period. I wonder if such is their malicious business practice to force the customer to buy their membership.
Business Response
Date: 07/15/2022
Hello-

We are so sorry about the inconveniences and the frustrations that you have experienced thus far regarding your machine. We completely understand where you are coming from on this matter.
As your machine is no longer covered under warranty, please call our Non Warranty team at ************. They are available Monday-Friday 6AM-6PM, Mountain Standard Time. They are happy to help you regarding the service of your machine.

Thank you
Customer Answer
Date: 07/16/2022

Complaint: 17561532

I am rejecting this response because: the machine stopped working after I discontinued the membership, and could be due to your corrupt software. Moreover, this is too much of a co-incidence that warranty expired on 22April, and machine stopped working by the end of April.

Sincerely,

Dev Karan
Business Response
Date: 07/19/2022
Hello-
Thank you for reaching back out.
We are so sorry about the inconveniences and the frustrations that you have experienced thus far regarding your machine. We completely understand where you are coming from on this matter.
As we previously mentioned the machine is no longer covered under warranty.
Please call our Non Warranty team at ************. They are available Monday-Friday 6AM-6PM, Mountain Standard Time. They are happy to help you regarding the service of your machine.
Thank you.
Initial Complaint
Date:07/13/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My NordicTrack elliptical stopped working in April of this year. I purchased it in August of 2021. I had to contact The BBB to get someone out to my house to fix the problem because the company insisted I do it myself. That worked and my machine has been working until yesterday. Almost the exact thing stopped working, 2 months later my almost 3 thousand dollar machine, with a $339.00 extended 4 year warranty is not working. It's not even a year old. I called NordicTrack today to return my elliptical and they told me you can only return a machine within 30 days of purchase. Obviously there is something wrong with my elliptical for it to keep breaking down. According to NordicTrack I will just have to keep getting it fixed until my warranty is up, then I'm out of luck unless I want to pay more money for a new warranty. I want to return this very expensive machine.
Business Response
Date: 07/14/2022
Hello-

We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.

With the information you provided, we confirmed that the machine is no longer eligible for a return or replacement due to you being outside of the 30 day return policy. Your 30 day return policy expired on 9/26/2021. Where we didn't hear from you within the first 30 days of having the machine, you are no longer eligible. The return policy states: "You can return your product within 30 days upon receipt. Returns will be charged a return shipping fee of $250 plus a 10% restocking fee. Because of the size and weight of the product, we do not offer a refund for any shipping or delivery charges you may have paid to receive your product. Returning your product may incur additional charges for ordinary wear and tear or damage caused by improper use, misassembly or accidents.You can go online at https://www.nordictrack.com/privacy-policy#return to further review if you would like.
We would be happy to continue with parts and service of your machine as it is still under the initial warranty.
You are welcome to reach out to our ****** Services at 1-833-680-iFit (****) with any questions.

Thank you
Initial Complaint
Date:07/13/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order (#NT10933578) on 06/15/2022 for a treadmill after the one I had broke down. I used a billing address in NM but was going to have it delivered to my other home in **. After a week or so this order was cancelled w/o explanation. To complete my purchase I applied for NordicTrack financing and was approved. When I called to ask why my order was cancelled they stated because the item was being shipping to a different address than my billing. So they created another order and the whole process began on 06/22/2022 (#NT10945626) and to date I have not received any shipping updates. I have called numerous times speaking with a Bayon but he only stated there are no issues that he can see in the system and that it is out of his hands once he the order is complete. The last I spoke with him on Monday 07/11/2022 he stated he will call me once the treadmill goes out for shipping. No contact with me yet. It is ridiculous that it takes this long to even get a shipping update especially since there is a warehouse here in ******* where I am having the item delivered. I feel I am stuck since I already have the financing approved.
Business Response
Date: 07/14/2022
Hello-

We are so sorry about the inconveniences and the frustrations that you have experienced thus far regarding your order. We completely understand where you are coming from on this matter.
We spoke to our Product Tracking Team as well as our Billing and ****************** and unfortunately your order was canceled. We don't have the details for the cancellation. The only thing that we do know is that the issue originated with the bank. They chose to reject the transaction which causes us to cancel the order. If you are wanting a new order placed you will need to contact our sales team at ************ M-F 6AM-8PM Sat-Sun 6AM-6PM MST. We sincerely apologize for any inconvenience!
Thank you
Initial Complaint
Date:07/13/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The Problem I am having with iFIT is with my broken S22i exercise bike, I Purchased the bike Nov 2020 for $2,373.84 and received delivery of the bike 1/24/21 on 2/3/22 the bike completely stopped working in the middle of a ride and hasn't functioned at all since. The evening of 2/3 I contacted iFIT service department and was told since the bike was past the 1 year warranty by one week they would only warranty the parts and would send them out and I should be able to install them all as they are not too difficult, I agreed and waited several weeks for the wires to arrive and once they all did I installed them correctly and the bike still didnt work. Then I was told they wouldnt send more parts until a tech came out which I then had to pay $171.72 for which took approx. 2 weeks for him to come out and then said I would need a controller and power cord which was ordered. I then waited for these parts to come in and installed them again an easy job and the bike still didnt work. I then was told the tech would have to come out again so I waited another two weeks for him to verify those parts were installed correctly and he said the only thing that could be wrong now is the console. The console was ordered and arrived and still didnt work at all verified by the tech again. Then Ifit said the controller and power cord they sent could have been bad so they resent them again. I have now waited over another 2 weeks for the tech to come back out and still nothing. So it has been over 5 months with no resolution meanwhile I have been paying monthly payments for the bike $60.87 and Ifit subscription has been being used up not to mention several hours of work missed to be there with the tech. I Would either like a replacement bike and 6 months of ifit or the remainder of my loan paid off on the bike.
Business Response
Date: 07/18/2022
Hello-
We are so sorry about the inconveniences and the frustrations that you have experienced with your machine and machine issues. We completely understand where you are coming from on this matter.
This morning we have contacted the technician who confirmed they contacted you and an appointment has been scheduled. We do have to get this appointment taken care of before looking into other options as we have to exhaust all options the technician and parts team believe will resolve the issue. Please let us know if for any reason there is another delay with your service order.
Once your appointment has been completed, if you have any further issues with the machine, please reach out to our ************************** at **************.
Thank you
Initial Complaint
Date:07/12/2022
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Early in 2021 I bought a NordicTrack Commercial 14.9 elliptical and the 6 year premier maintenance plan. After a lot of problems in the first few months with the machine having arrived with a broken part, I was finally able to get those issues resolved. Now I'm trying to get an annual service visit for maintenance, which is supposed to be part of the premier maintenance plan. I opened a ticket under my account in my.nordictrack.com on July 5 and didn't get any email confirmation of the ticket. When I look at my account on the website I see the ticket was opened, there's not even a ticket number, and no activity. So I opened a second ticket on July 8. Same thing, no email confirmation, and no further action. I have been trying to get through to a human on their customer service line and am either shunted into a random person's voicemail (supposedly their support is still open when I'm calling) or sit on hold forever. Their IVR keeps urging me to open a case in their new support site my.ifit.com, but when I attempt to log in or create an account on that site, I get a popup telling me that if I wasn't invited to create an account as a beta user, then I can't use the site. They have made it impossible for me to schedule the service that I paid hundreds of dollars for when I bought the maintenance plan. The complete lack of response, inability to even get to a human, and the fact that they're telling me to use a website that I can't create an account on is infuriating.
Business Response
Date: 07/13/2022
Hello-
We are so sorry about the inconveniences and the frustrations that you have experienced with the
machine and machine issues. We completely understand where you are coming from on this matter.
In looking into your account today, we see you were assisted yesterday and a grease packet was requested for you (order number **********) along with a maintenance visit.
Your service order number is SO-*******. The technician has emailed you, and will be scheduling an appointment with you once all parts have been delivered.
Once your appointment has been completed, if you have any further issues with the machine, please reach out to our Member Services department at ###-###-####.
Thank you

Customer Answer
Date: 07/13/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,
****** ******
Initial Complaint
Date:07/12/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This matter involves unauthorized charges for a "membership plan" from the iFit corporation. Two written communications have occurred with two separate company representatives in an attempt to resolve this issue, however no resolution has been offered. The following information is shared in order to request assistance in obtaining a refund for the unauthorized charges and also to alert the BBB that this company engages in this deceptive and illegal business practice as part of the general course of business.iFit representatives with whom I have had contact include a chat with "Gianfranco" and e-mails with "Claire." **** receiving an e-mail message on 1/1/22 indicating an iFit membership had been auto-renewed, I logged into the iFit on-line portal (for the first time ever). The billing history indicated there had been three "annual membership" charges. I have never set up any type of account with iFit, have never provided a payment mechanism for anything other than the purchase of a treadmill, and certainly have never authorized charges of any type or amount beyond the equipment purchase. If the claim is that I authorized these membership charges by way of an annual auto-renewal subscription service, the argument is clearly flawed: the charges were not incurred annually and the amounts charged are not identical. The charges were incurred in 12/31/19, 1/1/21, and 1/1/22; NOT 2020. The charges in '19 & '21 were each $431.64, whereas the charge in '22 was $272.50 even though the billing history indicates an identical membership plan was purchased all three times. As an attorney, I am concerned by research indicating iFit (and its sister corporations) has established a consistent practice of engaging in this fraud. Customers use a credit card to purchased a piece of equipment and the company enrolls the card in a "reoccurring membership plan" without authorization. The '22 charge was refunded. I am seeking a refund of the remaining two charges: $863.28.
Business Response
Date: 07/13/2022
Hello-

We are so sorry about the inconveniences and the frustrations that you have experienced thus far regarding your membership. We completely understand where you are coming from on this matter.
As we did not hear from you within 30 days of those charges, we are unable to offer a refund. Per the terms and conditions of your membership, we are unable to refund your membership fees. The terms of use state: MEMBERSHIP FEES ARE REFUNDABLE ONLY IF CANCELED WITHIN THIRTY (30) DAYS OF THE ORIGINAL PURCHASE OR TRIAL DATE, AS PROVIDED HEREIN. TO CANCEL YOUR ACCOUNT DURING SUCH THIRTY (30)-DAY PERIOD, CALL ************** DURING REGULAR BUSINESS HOURS. If you wish to read more about the terms and conditions, please go to https://www.ifit.com/terms-of-use
You are welcome to reach out to our ****** Services at 1-833-680-iFit (****) with any questions.

Thank you

Customer Answer
Date: 07/14/2022

Complaint: 17557172

I am rejecting this response because: I did not at any point sign-up for the membership at issue. The payment mechanism authorized exclusively for the purchase a piece of equipment was fraudulently used thereafter to obtain additional funds for a service to which I never agreed to subscribe. In order for terms of an agreement to apply, there must be a valid agreement. There was no agreement in this case, as one party did not at any time knowingly and intentionally enroll in the program to which the aforementioned terms of service apply. Therefore, the terms of the membership subscription program referenced by the company respondent are simply irrelevant. The only element at issue are unauthorized charges (i.e. fraud).
Even if an agreement was found to exist, there is a great deal of legal precedent wherein courts have found these exact type of agreements to be void and therefore unenforceable because the customer was induced to sign up due to having been presented willfully false and/or misleading information or representation by the subscription service company. This precedent clearly applies to the case at hand.
This scheme has been well documented in recent years as the primary source of income for ICON companies, including iFit, NordicTrack, Proform, and Freemotion, as well as other like-minded fitness corporations (e.g. Peloton was recently highlighted for this business model) whose primary source of income is membership subscription services, as opposed to fitness equipment sales. When a company engages in fraudulent business practices, they must be held accountable to make the consumer whole. A follow-up to this attempt to obtain a fair and just outcome by way of a BBB complaint now must be elevated by way of filing a complaint with the State Attorney General.

Business Response
Date: 07/14/2022
Hello,
Thank you for reaching back out.
We appreciate you taking the time to work with us, and we sincerely apologize for any frustration.
Unfortunately, as previously stated we are unable to provide a refund for this fee, as you did not reach out within 30 days of the charge.
If you have questions about account creation and data management, you can refer to our terms of use: https://www.ifit.com/terms-of-use
Thank you.
Initial Complaint
Date:07/12/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
***** I emailed them letting them know I could not log into my treadmill account, wouldn't allow my password, but that online I could log in using the password.They didn't send me any remedy so sent REMINDER EMAILS ON:06.14, ***** AND *****.22 and asked them on ***** if I need to contact BBB.They finally responded to the *****.22 email with a way to log into my treadmill.I emailed them and let them know THEIR INSTRUCTIONS DID NOT WORK.I HAVE HAD NOOOOOOOOOOOOOOOOOOOOOOOO RESPONSE.They need to remedy for give me an Ifit refund. Thanks.06.30.22 I let them know their instructions for logging my treadmill in, still wasn't working.They have not called or emailed or written to remedy the matter.LOSING OUT on my iFit software for treadmill DUE TO THEIR LACK OF ACKNOWLEDGEMENT.
Business Response
Date: 07/13/2022
Hello-

We are so sorry about the inconveniences and the frustrations that you have experienced with your iFIT membership. We completely understand where you are coming from on this matter.

We have sent this information over to our iFit software team for you and had them further review your account. They have confirmed they are going to have a representative call you today to troubleshoot and resolve the software issues you are experiencing.

If you have any further questions, please contact our iFit software team directly at **************.

Customer Answer
Date: 07/14/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
THEIR TECH, ********************* contacted me and he called us that afternoon AND FIXED OUR PROBLEM!
He was EXTREMELY PROFESSIONAL and well-versed in what needed to be done.
I AM SO VERY THANKFUL for him reaching out and taking care of our problem.
GIVE THAT MAN A RAISE! YAYYYYYYYYYYYYYYYYYYYYYYYYY, my treadmill is its ol' self AGAIN. Bravo ! !
God bless,
*************************
Initial Complaint
Date:07/12/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a treadmill in early May, and scheduled delivery for June 17. June 17 came, and the delivery company didn’t it show up (this is not the fault of nordictrack), however another date of June 24 was scheduled. June 24 came, the delivery company showed up with adjustable dumbbells, not a $2500 treadmill. Since that time I have gotten nothing but the runaround from nordictrack. The “replacement order” seems to be in the wind. They refuse to allow me to cancel the order without a restocking fee, they seem to be unable to track it. I spoke to the delivery company, and they do not even show an order pending although nordictrack told me it would be at the delivery company last week. Nordictrack leaves me on hold for extended periods and refuses to give me concrete information. I want either the item I paid for or a full refund.
Business Response
Date: 07/12/2022
Hello-
We are so sorry about the inconveniences and the frustrations that you have experienced with your order thus far. We completely understand where you are coming from on this matter.
This morning we spoke with our product tracking team. They have informed us that your order is showing as scheduled for delivery. It is scheduled for delivery tomorrow, July 13th, 2022 between 9:00 AM - 4:00 PM. Please let us know if it is not delivered tomorrow.
If you have any questions, you can contact our Member Services at ************** (****).
Thank you

Customer Answer
Date: 07/12/2022

Complaint: ********

I am rejecting this response because:
I spoke to both ifit representatives and the delivery company this morning, and neither one had this scheduled for delivery. I was told that the treadmill wasn’t even at the carrier, but they were not able to provide an ETA on when it would be there. In addition, I was never contacted regarding delivery, and I will have to arrange for somebody to be at my home to accept delivery as I have to work, having lost the previous 2 days of income for failed deliveries. I also live on a military installation, and must know the delivery drivers name to provide to the guards at the gate.
I have called ifit again to confirm this information, and am continuing to be left on hold for extended periods while the reps “call and check”. I waited for more than an hour this morning before being hung up on before the rep returned.

Sincerely,
**** *****
Business Response
Date: 07/15/2022
Hello,
Thank you for reaching back out.
We appreciate you taking the time to work with us, and we apologize for any frustration caused by this situation.
We reached out to our Billing team today to look into the order, the delivery company, NSD, shows that your machine was delivered yesterday and someone signed for the delivery.
If you did not sign for the delivery, please let us know so we can look into this further.
Thank you.
Initial Complaint
Date:07/11/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a treadmill from Norditrack/ifit in January of 2022. I repeatedly called their 1 800 number to try and schedule a pick up date and process a return. Only to get the message that they were delaying pickups for returns due to covid. Now I am still trying to process a return and they are now telling me that I am outside of my return date. It's very sad that this type of company can not stand behind their items, and policies. I would like this item picked up and some type of refund.
Business Response
Date: 07/12/2022
Hello-
We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.
With the information you provided, we confirmed that the machine is no longer eligible for a return or replacement due to you being outside of the 30 day return policy. Your 30 day return policy expired on 2/26/2022. Where we didn't hear from you within the first 30 days of having the machine, you are no longer eligible. With this information, you are not eligible for a return, replacement or refund.
The return policy states: "You can return your NordicTrack product within 30 days upon receipt. Returns will be charged a return shipping fee of $250 plus a 10% restocking fee. Because of the size and weight of the NordicTrack product, we do not offer a refund for any shipping or delivery charges you may have paid to receive your product. Returning your product may incur additional charges for ordinary wear and tear or damage caused by improper use, misassembly or accidents.
If you are experiencing any issues with your machine, we are happy to help diagnose your machine and determine what parts are needed to resolve this issue. Please reach out to our ****** Services at 1-833-680-iFit (****) with any questions.
Thank you

Customer Answer
Date: 07/12/2022

Complaint: 17549110

I am rejecting this response because: I have called and contacted and was unable to proceed with a refund in the first 30 days because of covid. *********** was not doing pick *** and then pick *** were delayed. I filed a return and have the email response back.

Sincerely,

***************************
Business Response
Date: 07/13/2022
Hello,
Thank you for reaching back out.
We appreciate you taking the time to work with us on this.
Unfortunately, as previously stated, you are outside the 30 day return window and are not eligible for a return.
If you have questions about the return policy, you may direct them to our Billing team at ************.
Thank you.

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