Reviews

This profile includes reviews for iFIT's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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iFIT has 6 locations, listed below.

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  iFIT

  1500 S 1000 W Logan, UT 84321-8206

  
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  iFIT

  E 1725 N #727W River Heights, UT 84321

  
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  iFIT

  945 S Main St Smithfield, UT 84335-2303

  
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  iFIT

  230 S Main St Highlands, TX 77562-3812

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  iFIT

  1410 Willis Rd North Chesterfield, VA 23237

Review Details

• Review fromChristie W

  Date: 06/30/2022

  1 star

  Christie W

  Date: 06/30/2022

  I was charged for the second year of service. The email sent to me reinitiating the charge went to spam I was not contacted by phone that this charge was due. I have a credit score of 815. Because I was unaware of the payment and did not pay it it was reported to credit bureau. My credit plummeted 98 points. I paid the $500 once I was aware. I will never speak well of this company., I canceled my account with them.
  

  iFIT

  Date: 07/01/2022

  Christie ** are sorry that you were unexpectedly charged for another year of iFIT. ** do our best to inform customers when their recurring charges will be going through. ** appreciate this feedback and will pass it on to management to look closer into.Your satisfaction is very important to us. If you have further questions, please dont hesitate to contact us at ********************************** or by calling **************.Thanks! - iFIT

• Review fromJacob S.

  Date: 06/27/2022

  1 star

  Jacob S.

  Date: 06/27/2022

  Worst company EVER! I have bought an excercise equipment in December 2021 and I have not yet been able to use it or install it. They have technicians come to my home several times. The techs cannot fix my equipment either. The issue is they (Ifit) keeps sending parts that do not fit my or the holes to the machine do not align for the screws. I got so many email communication but no one will resolve the issue. All they have to do is take back all the parts that are cluttering my garage. Send me out a new machine in the box so we do not have to make parts try to fit. Actually next month is the 7th month and I have not even used my equipment. Help help my warranty is for 6 months but whats the use of a warranty if my machine is not installed yet and my 6 months is over. Their contracted techs come and just shake their heads every time. Its a shame. *********************** I am still waiting on your call from you and ******.
  

  iFIT

  Date: 06/30/2022

  Jacob ** want to apologize for the experience you have had with your equipment. ** understand that receiving multiple technicians and replacement parts can get frustrating. ** have passed your review onto our escalations team who will be reaching out to you directly to assist further. ** look forward to making this right for you as soon as possible.Thanks! - iFIT

• Review fromDARRELL M

  Date: 06/23/2022

  1 star

  DARRELL M

  Date: 06/23/2022

  Terrible customer service. Can't get any replies back on a new treadmill that almost caught my house on fire
  

  iFIT

  Date: 06/24/2022

  ******* We want to sincerely apologize for the experience you have had with your unit and for not receiving the help you are needing. It is very uncommon for a treadmill to cause a potential fire. We would like to speak with you further to receive more information and take a closer look into this for you.Please contact us directly at ********************************** or call us at ************** so we can address this.Thanks! - iFIT

• Review fromSvetlana N.

  Date: 06/21/2022

  1 star

  Svetlana N.

  Date: 06/21/2022

  When iFit works it is great but on my S22i Bike it does not work. I have X22i and it works great and I also have a pro-form rower that work with iFit just fine. I bought my bike February 2020 and I loved it, but then is started to crash during the workouts or it would not start and get stuck on the white screen, or would give me an error message that it stopped working. I called customer service and it would work for a month or two and then when the admin pushes the updates it stops working again and hangs so I cannot use it. I paid for a warranty and I do not know if it coves software issues like this, every time I asked the customer service if I can use my warranty, they would tell me "let me help to fix it" I do not want you to fix it temporarily, I need you to fix it permanently! I want to have a machine that works. If you can send a new machine that works and exchange for this one that does not work I would find this as an acceptable solution. I only want what I paid for a machine that would work, not the machine that would collect dust. Right now the bike is stuck on the white screen every time I restart it.
  

  iFIT

  Date: 06/23/2022

  ******** We are glad to hear that iFIT is working well on your X22i as well as your ProForm Rower, although we are sorry our software is not working properly on your S22i bike. Our developers continue to update our software to make it the best it can be but we understand everyone has different experiences.We would like to take a closer look into this for you and get iFIT and your bike working together as they are designed to. You are welcome to contact us at ************** or email us at ********************************** so we can help you.Thanks! - iFIT

• Review fromSamantha R

  Date: 06/21/2022

  1 star

  Samantha R

  Date: 06/21/2022

  I purchased the NordicTrack Commercial **** treadmill. When it arrived, the box was destroyed, and our concerns were confirmed when we opened the box to find a completely shattered display console. After submitting a ticket through the website and receiving no response, I finally got someone from **************** on the phone, who told me a replacement console would arrive in 3-5 business days. 7 business days later I call again to check on the status of my order, to be told the part is actually backordered and will take 3 weeks to arrive. When the replacement console does finally ship, I see that they have entered the incorrect address, so it's another call to **************** to have them fix another mistake. Finally, the replacement console arrives- and it is the wrong console! We were sent the console for the **** treadmill, not the **** we own. I am now starting the return process, which I'm sure will be a headache.This has been an absolute nightmare and I deeply regret my purchase. **************** has been impossible to get in touch with, and consistently gave incorrect information and made the entire process worse and worse.
  

  iFIT

  Date: 06/23/2022

  Samantha ** want to sincerely apologize for the condition that your unit arrived it. The experience you have shared is uncommon and we understand how frustrating it can be to not get the help you are needing. ** want to make this right for you and make sure you have a fully working treadmill as soon as possible.Please send us an email to ********************************** or give us a call at ************** so we can address this for you.Thanks! - iFIT

• Review fromNicole L

  Date: 06/19/2022

  2 stars

  Nicole L

  Date: 06/19/2022

  I love the ifit app, it litterally allows me to workout with a trainer's support, brings me a diversity of exercices. Lost a lot of pounds in the last months, combined with healthy diet and my own sport, horseback riding.I even bought the bracelet to monitor my heart rate. I LOVE knowing I'm doing all I can in my health Journey while not having to worry about decisions.Unfortunately, the app is not reliable. I have to fight with it for 30 minutes and more before it actually loads my workout. I thought it was me...but this issue is all over the internet so...This has been going on for a couple of months. They need to care for their app as much as their money
  

  iFIT

  Date: 06/21/2022

  ****** Congratulations on your success! We are happy to hear that you love iFIT and the experience you have had with our trainers and workouts so far. But we are sorry that you have noticed delays in loading your workouts. Our developers are always working to provide updates to our software and app to keep it running properly. We will pass this information along to the appropriate team to take a closer look into.You are also welcome to reach out to us directly to see how best we can assist you. You are welcome to visit us at iFIT.zendesk.com or give us a call at **************.Thanks! - iFIT

• Review fromJeff J

  Date: 06/17/2022

  2 stars

  Jeff J

  Date: 06/17/2022

  I have a concern that IFIT is attempting to pull a bait-and-switch on their final real March Champion Challenge. Imagine my dismay after getting up and exercising day after day and completing three different Sapphire awards, only to be told that because IFIT could not understand the tickets that have been opened since the end of March, I dont get these medals. How about a free months of IFIT is their reply to everything. I would seriously hope that someone in your company understands that you always order more items (medals) than what you know you may need at that moment, I was hoping to avoid this and to get them to understand that I worked my **** off and I want them, especially now.
  

  iFIT

  Date: 06/21/2022

  **** We are glad to hear that you enjoyed our March iFIT Challenge. We understand that it can be frustrating to wait for your reward to arrive after you have worked so hard to get them. We are currently waiting for these medals to come back into stock so we can ship them out to members that have met the required workouts. You are welcome to contact us at ************** or by emailing us at: ********************************** so we can continue to provide updates and answer any further questions you may have.Thanks! - iFIT

• Review fromJonathan G

  Date: 06/17/2022

  1 star

  Jonathan G

  Date: 06/17/2022

  I purchased a new Nordictrack elliptical to replace my last one. This one is "iFit compatible". I finished setting it up, and see messaging all over it saying that "this elliptical is locked from use, you must go to ifit.com/activate to unlock this machine" (paraphrased). When I go to that site, the only thing I can do is to sign up for a monthly plan. There are zero options for unlocking the machine without doing this. I scoured all the material provided for some direction on how to unlock the elliptical without paying for a plan, and there was nothing. To be clear, as a new customer I was provided zero options for using the elliptical without paying a monthly subscription. I located a customer service number and called them to see what I was missing. The rep know exactly what the problem was, and instructed me on how to unlock the elliptical using the display. The "solution" was to hold down a specific button for 10+ seconds until the display changed. There was no instructions anywhere in the manual on how to do this, and no way for me to know this. I asked the rep if this information was in the instructions and I had missed it, and his response was that "I've asked them repeatedly to add this information, but they haven't". I said "wow, this sounds like predatory marketing practices specifically intended to make me sign up for a subscription I don't want just to use the machine" (paraphrased). He was silent for a while. I said "well, your silence tells me you are already aware of this" and he laughed. We ended the call politely, and I am now grudgingly enjoying my new elliptical. Long story short: iFit is locking their machines and not allowing them to be used unless you 1) sign up for a paid account or 2) call their customer service to tell you the arbitrary key-press combination to unlock it.
  

  iFIT

  Date: 06/21/2022

  ******** We appreciate your feedback regarding unlocking your new elliptical machine. Your review will be passed on to our leadership teams to take into further consideration with future product releases. Your satisfaction with our products and services is very important to us. If you have questions regarding your unit, please dont hesitate to contact us directly at ********************************** or by calling **************.Thanks! - iFIT

• Review fromKevin B

  Date: 06/15/2022

  1 star

  Kevin B

  Date: 06/15/2022

  I agree with many of the people here that the customer service (**) for broken machines is awful. I bought an elliptical E 9.5 1 machine in August 2020. Less than a year later of light use, it started making a knocking noise. It was still under full warranty. I called ** and they sent a technician out that diagnosed the reason was that the bearings that hold the arms to the machine where worn. The technician said that the bearing should not have worn so quickly and that he could not figure out why they did. The bearings fix the noises. About a year later the knocking is back. I am out of my labor warranty but still have parts. ** did an over the phone diagnosis or reading from a check list. They said it was the bearings and ordered new ones. I told them about the previous issue and that the technician already replaced those and that it was only a band aid. There is an underlying issue causing the bearing to go bad, probably the parts that the bearings are attached to (my opinion). The response was that they can only order the bearings and nothing else, unless I pay them about $160 to send out a technician for diagnosis. After much back and forth with the ** representative and her speaking with her manager, the bearing was all she could do for me. I asked to speak with the manager, ********************* (with the Parts and ******************* answered the phone. I explained that I already tried the bearings and they did not work. I asked to send in addition the parts attached to the bearings or anything fair to fix an ongoing issue. He said that I should not have even got the parts ordered without the technician and they did me a solid. It was funny that he said that because when I called under warranty the ** rep did their diagnosis and told me they would send the parts and that I could put the parts on myself instead of them paying for a technician. Glad the tech came because it was more complicated than ** implied.I just want a working machine like I paid for.
  

  iFIT

  Date: 06/17/2022

  ***** Thank you for your detailed review. We are sorry to hear that the arm bearings on your unit have worn sooner than anticipated. As you have stated, it is uncommon for this to happen, especially in less than a year of light use. We understand that going back and forth with our *********** team can be frustrating but this can help to get the proper diagnosis to fix your unit. We care about you and want you to have a fully working elliptical as soon as possible. Well be happy to readdress this for you if you would like to contact us again at ************** or by emailing us at [email protected]! - iFIT