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Business Profile

Mail Box Rental

BJ Haml, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mail Box Rental.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/30/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/29/2023 I came home to a sticker from UPS saying I missed their delivery and that my package was being taken to the Local UPS Access Point (The UPS Store) which had an address listed of ** * *** * , LOGAN, UT , 84321.

    That same day I went to the pick up point and was told by the girl that it hadn't been dropped off yet and she told me to check the tracking to know when to come back.

    I checked the tracking this morning only to see that UPS was attempting another delivery to my home. That confused me so I called The UPS Store and spoke with a Mike J****. He was very unwilling to even let me finish my thoughts before interrupting me, which really frustrated me. I even had to say at one point, "if you let me finish my thought", so I could actually get my point across.

    I guess it is on me that I didn't know that The UPS Store and UPS aren't the same company. Because after I said something like, "this is a *** **** joke", Mike said to me, "well we aren't ******* UPS".

    I definitely was taken back and when I commented how rude he was for using the f word, he said "then you shouldn't take the lord's name in vain". I didn't know I was calling a church house, I thought I was calling UPS. I didn't know the lord had anything to do with what I was dealing with.

    But Mike was so offended that he chose to degrade a customer. I am not sure what this will do, but I hope the owner, Brad L****, takes this complaint seriously.

BJ Haml, Inc is NOT a BBB Accredited Business.

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