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Business Profile

Medical Billing

Rocky Mountain Emergency Specialists, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Billing.

Complaints

This profile includes complaints for Rocky Mountain Emergency Specialists, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Rocky Mountain Emergency Specialists, LLC has 5 locations, listed below.

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    Customer Complaints Summary

    • 9 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/02/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I first started receiving "bills" from this company around August of 2024 claiming that I owed them money for being seen in the local emergency department in Logan, Utah. I found this strange because my family is insured through Medicaid and we shouldn't be receiving bills for medical services provided. I contacted my insurance to ask if they had received this bill, to which they replied no. I then called the help number, ###-###-####, on the bill from Rocky Mountain Emergency Specialists to inquire of the nature of this bill. Once I had explained the situation to the customer service agent, he quickly told me that "their network was currently down" and that he would call me back once it had been restored. I asked approximately how long that would be, to which he replied that there was no way of knowing. I have now received two more "bills" from this company and never got my phone call returned. After inspecting their website, ************************, the entire company seems like a scam because of the numerous broken hyperlinks, very suspicious payment page that appeared to have no form of security or protection for your credit card information, a poorly made FAQ page and even another page that my browser, Google Chrome, flagged as suspicious and wouldn't allow me to view.

    • Initial Complaint

      Date:03/01/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband received treatment from the Logan Regional Hospital Emergency Room in 2018. Apparently, bills are sent not only from the hospital but also from the providers through a different company. No bill was ever received from Rocky Mountain Emergency Specialists. Almost 6 years later we are receiving a notice from a debt collector regarding the bill from this company we had never heard of. We assumed we had paid since we had paid to the hospital. We have yet been be able to get a hold of Rocky Mountain Emergency Specialists as they are "temporarily" unavailable. If we can't get a hold of them we will have no choice but to contact this debt collector. This is not the first time this company has done this to their patients. I have read multiple reviews about patients never getting notified that a separate bill from the hospital will be sent, let alone never receiving a bill in the first place. The only reason anyone finds out about this company is when a debt collector is reaching out to us about unpaid balances.

    • Initial Complaint

      Date:02/27/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received one bill and the website to pay never works. ********************* is never a functioning website and have tried a dozen times over a 2 month period. The telephone number is also disconnected, stating to call back later. Never was able to pay for lack of the company providing a way to pay and the bill was sent to collections within 2 months of the bill without any warning or notice. The bill has been paid in full with NARS collection immediately because we actually had an avenue to pay the bill.

    • Initial Complaint

      Date:02/22/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ROCKY MOUNTAIN EMERGENCY SPECIALISTS, LLC: I have never received a written bill or even an email from these people (Rocky Mountain Emergency Specialists). Next thing I know I have a sketchy debt collector (North American Recovery) calling me to collect a $23.33 debt on behalf of Rock Mountain Emergency Specialists. I tried contacting Rocky Mountain Emergency Specialists directly but I get an automated message every time: "we aren't accepting any calls at this time." I was also reported to the credit bureaus over $23.33. This company is a fraud and as unprofessional as can be.

    • Initial Complaint

      Date:12/22/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company does not provide original contract with medical billing practices to my medical insurance. My medical insurance did not pay for bill on my personal credit report and therfore needs to be billed to my insurance molina medicaid and not rocky mountain emergency specialists.

    • Initial Complaint

      Date:04/01/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am being billed from a bill I paid off. I paid the bill in full to even see my primary care provider. This bill cannot be legit. I have not received any other bills or notices. This bill is vague and seems to be a scam…

    • Initial Complaint

      Date:01/23/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Rocky Mountain Emergency Specialists is running a legal scam along with NAR Inc and Olson S***** Attorneys at Law. In January 2020 I went to the emergency room at Intermountain Healthcare in Logan, Utah. I received bills from Intermountain Healthcare for that visit of about 400$ which I shortly paid off. I did not receive any other bills. Rocky Mountain Emergency Specialists had charged me an additional 118.03$ which I do not have record of. I never received any calls, or letters. They do have my correct number and mailing address. In contrast, I had many visits the beginning of the year to Instacare and the Emergency Room. Every visit had been paid quickly. Rocky Mountain Emergency Specialists then sent my bill to NAR Inc for collections. Again, I never received any information for this bill. Olson S***** Attorneys are now suing me for 5x what that bill was. If you read the other reviews for Rocky Mountain Emergency Specialists as well as the other two businesses, you will see the same story. They charge small amounts, the client is not informed, they send it to collections within a couple of months, and then you are sued. It's not enough money to go to court over and that's what these companies are betting on. Slimy business tactics.

    • Initial Complaint

      Date:01/12/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to the IHC hospital for an emergency appendectomy. We paid every bill we received. One year later we get served by an attorney for a bill from ROCKY MOUNTAIN SPECIALIST. NEVER, not once did we get a bill or a phone call. Then we had to pay $500 more due to attorney fees. There is a post on Cache county 411 on Facebook, that has 165 comments of this exact thing happening to them. This is fraud, they need to be stopped.

    • Initial Complaint

      Date:06/07/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Rocky Mountain Emergency Specialist charge me illegally for services that were covered by Medical and did not notify me at the time of service that physicians may charge a separate fee outside of what is paid for by medical. According to Federal Law, doctors are not allowed to charge for services not covered by Medical. Ie, when going to the ER, Medical pays for the entire hospital cost, treatment, diagnosis and the physicians fees. Rocky Mountain Specialist charged me separate physicians fees and those accounts have gone to collections this hurting my credit report. I have disputed these items with all three Credit reporting agencies yet Rocky Mountain Emergency Specialists refuse to remove the items from my Credit report. The US Department of Health and Human Services has indicated to me that I was illegally charged for services outside the scope of what medical is willing to pay and that the doctors committed fraud by charging me a separate fee. I would like these items removed from my credit report as I had Medical at the time I had services.

    Rocky Mountain Emergency Specialists, LLC is NOT a BBB Accredited Business.

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