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Business Profile

Storage

Lifetime Storage

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/14/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been paying rent ($75) for a storage unit in North Logan, Utah. I have been paying rent three months at a time. May 3rd 2022 I paid three months rent ($225.00), they failed to credit my account for the June and July payment. I was able to get this resolved. On 8/1/2022 I was given notice of a rent increase($95) for rent due 8/8/2022. I sent three months rent($225) in the mail on 7/30/2022. They credited my account $115.00 for the August rent and $115 for September on 8/5/2022. Since I was starting to have some many problems I decided to vacate the storage unit so I gave them notice on 8/5/2022 that I have vacated the storage Unit (#**). They indicated they required a notice to vacate and would charge me for August rent and would be willing to send me a check for $130. I have never received a payment. I don't believe they should be able to give a 7 day notice of increase and then expect more than 7 days notice to vacate. I believe they owe me $200.

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