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Business Profile

Towing Company

Multicar Towing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Grace S

    Date: 06/01/2024

    Absolutely abhorrent, predatory behavior and blatant discrimination and disrespect by the employees we dealt with. We parked in a lot labeled for restaurant customers. We had to go across the street for to pick up a meal for a member of our party that had dietary restrictions that could be accommodated by the first restaurant, with the intent to order food from said first restaurant for the other people who could eat there. Another person in our group has a physical disability (clearly marked by a permanent handicap placard in the vehicle) so it took a little extra time to return back to the car. In that less than 10min, we returned to an empty parking spot with only tires marks remaining. We called the listed phone number on the sign and were met by rude, unprofessional behavior during this stressful situation. Information was not clearly provided on how to obtain our vehicle and no assistance was provided in navigating the situation. When asked how we get to the lot without a car, we were told to just order an Uber through garbled speech that sounded as if the employee was intoxicated and we were hung up on multiple times. Despite posted signage that credit cards were accepted, staff would only accept cash, which we felt very uncomfortable with, especially when arriving to a desolate lot with no employees present. Unfortunately, even after paying the exorbitant fees ($12 for gas for a <10min drive, $42 for being in the lot for less than 20min, $75 for being towed on a weekend, $201 for towing, etc), our vehicle was disfigured by a large sticker on the window making it unsafe to operate the vehicle due to impaired vision through said window that was completely unnecessary as the sticker said there was a boot in place, which was untrue. Not only were we not treated with basic human decency and understanding, but we were blatantly discriminated against for having a handicap placard and out of state license plates. Disgusting behavior. DO NOT GIVE THEM YOUR BUSINESS.

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