Reviews

Review Details

• Review fromDave S

  Date: 02/05/2025

  1 star

  Dave S

  Date: 02/05/2025

  Horrible Horrible customer service!! Ordered my kit online. Shortly after ordering I get an email stating they don't have all the parts in stock. How can this be as it's a Kit. But whatever. . . . No confirmation email. I come home to a *** note on my door. I scan the ************ says "We have no info on this shipment. Contact the shipper" Call *** & they tell me the tracking number I have is invalid. & They have No info on my shipment. So I call this morning 2/5/25 Spoke with **** (Total ********) ********* informs me that my order is infact on its way back to them and if I want it it'll cost me another $228 to reship. For WHAT? another invalid tracking number? No thanks. . . . . Just return it. Oh, that'll cost you (me) $228 for return shipping. I DIDN'T RETURN IT!!!!!! S***** deal. Stay away!!!

  Jack-It, Inc.

  Date: 02/07/2025

  Hi ****, were sorry to hear about your frustration. We shipped your $1,928.30 suspension kit on 1/29/25 via *** (tracking #1ZG14B74A841286614) with a signature required for security due to its value. *** attempted delivery three times (1/31, 2/1, and 2/3) and left notices each time, but unfortunately, unclaimed packages are automatically returned to ***We completely understand that missed deliveries can be frustrating. If youd like, we can work with you to reship the order and find a more convenient way to ensure successful delivery. Please reach out to us, and well be happy to assist!

• Review fromBryan B

  Date: 07/19/2023

  1 star

  Bryan B

  Date: 07/19/2023

  Placed an order for a complete ******it Premium" lift kit. The kit was an assortment of parts from different manufacturers to make a complete "premium" kit. It was listed on sale and I purchased it for $1453, and used a discount code that was texted to me for 5% off making the total $1380 and change. Purchased on a Sunday. Wednesday rolls around and as I am expecting a shipment confirmation email, I get an email from the sales manager. Below is the content of the email:*****,Unfortunately, we had an error on our website for pricing on this kit, you can see the correct price here. ************************************************* We cannot honor the $1380.82 price it was sold at. I can offer you an additional $300 off for the error.Let me know if you would like to proceed with the order at this time. ********************* Sales Manager I obviously protested because this is both improper business practice and deceitful, I even got a refund. I did so only because they had both my money and the product, so I was basically stuck with no recourse. Beware when buying, apparently they can decide to change prices on you after a purchase is made in what I view as a scam to obtain additional payments for an already purchased product.

  Jack-It, Inc.

  Date: 07/21/2023

  Dear *****,We hope this message finds you well. We are writing in response to the negative review posted regarding your experience with our company and the order of a Premium *****it Kit. We value our customers' feedback and strive to address any concerns promptly and transparently.First and foremost, we would like to clarify the facts from our perspective:1.Order and Availability: The order for a Premium *****it Kit on 7/16/2023, which was during a weekend when we experienced a surge in sales. Unfortunately, due to the overwhelming demand, we sold several of these kits over the weekend, and by the time we processed ******* order, we discovered that we had run out of some of the specific items required to complete the original kit.2.Substitution and Discount Offer: As we were unable to fulfill the original Premium *****it Kit, we took the necessary steps to replace it with an upgraded version that contained a different spring configuration and other items that the first generation kit did not ***lude. We understand that this substitution might not have been ideal for *****, and as a gesture of goodwill, we offered him a $300 discount towards the new kit as compensation for any ***onvenience caused.3.Pricing Discrepancy: The pricing issue that ***** mentioned in his review was indeed an error on our website. While we deeply regret any confusion this may have caused, we promptly notified ***** about the inventory issue and provided him with the correct pricing information. We acknowledge that the $1380.82 price was advertised and purchased in good faith, but due to the kit not being avalible, we could not honor that specific amount.4.Credit Card Transaction: Regarding the payment concern raised by *****, we want to clarify that we never captured or processed the credit card funds. A temporary authorization for the charge was placed on ******* credit card by his bank, but we voided it immediately, resulting in no actual charge or funds being captured. Therefore, there was no refund necessary, as the transaction was never completed on our end.We s***erely apologize for any frustration or disappointment you experienced during this process. We always aim to provide exceptional service and deliver products as promised. However, unforeseen circumstances occasionally arise, and we do our best to handle them with integrity and fairness.In conclusion, we regret any misunderstanding that occurred, and we genuinely appreciate ******* interest in our products. We hope that he will consider giving us another opportunity to serve him in the future, as we continuously work to improve our processes and communication.Thank you for your attention to this matter.S***erely,****-it ***