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Business Profile

Auto Repairs

Van Goes Collision Auto Body, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Charged me storage fees when there no signs anywhere in the building or during any conversation on the phone , and they never called me to tell me about the our SUV that I had tow to his shop for a estimate on repairs ,I called him and he never said anything about storage un till I told him I will have a tow truck come get the vehicle then he charged me 100.00 dollars a day storage it was there for 8 days

    Business Response

    Date: 12/09/2024

    To whom it may concern,

                        ******** ******'s 2002 Acura MDX was towed into our shop on 11/11/2024. Her vehicle was deemed not repairable ( Total Loss ). Her insurance company ( CSAA General Insurance Company ) agreed to pay us for storage and administration fee's while the vehicle was at our shop. The vehicle was here in our lot for ten days before it was picked up. We charge $85.00 a day storage and $185.00 Admin fee, the Admin fee covers our time to take pictures, asses damage , write the preliminary estimate ,email insurance company, communicate w/ insurance company and the customer multiple times. The total that was agreed to w/ her insurance company to pay us was $1,035.00. ******** called us and said that she was going to retain the vehicle and have her boyfriend pick it up and repair it. That's when we informed her of the fee's associated with her vehicle being here in our shop. It is standard practice for the insurance company to compensate the repair facility for there time and for storage. I don't think ******** ******'s father ( ***** ****** ) who wrote this complaint knows that the insurance company reimbursed her for the funds that her dad ***** paid us. The owner of the shop was actually very fair and only charged ***** $600.00 instead of what he would have been paid by the insurance company $1,035.00. I hope this helps ***** and the BBB understand what and why she was charged.      

Van Goes Collision Auto Body, LLC is NOT a BBB Accredited Business.

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