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Business Profile

Car Buying

Avid Acceptance, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Buying.

Complaints

This profile includes complaints for Avid Acceptance, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Avid Acceptance, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 47 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/02/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Recently got a vehicle through avid acceptance loan. They decided to not call me with issues regarding verification. Instead they called the dealership and told them I had ******************************************** else they were going to deny me. I hope they deny me as my experience with them this far has been unprofessional.

      Business Response

      Date: 12/06/2022

      As an indirect finance company, a verification of an address must go through the dealership.  As this was not verified, the deal was returned.

    • Initial Complaint

      Date:10/28/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got a car loan from them through lochmondy motors I gave them my employment information they still approved the loan A month later they told me they cant approve my loan because my job isnt real employment Im a truck driver and gave them all the information they needed about my pay and my expenses so I need the issue fixed so Im not without a vehicle for no good reason I was notified 10/28/2022 that they will not be financing my car purchase after they approved it 09/30/2022

      Business Response

      Date: 11/01/2022

      We have reached out to the complainant and explained that the application was denied based on set parameters and they should contact the dealership for more details.  The  complainant then disconnected the call.

    • Initial Complaint

      Date:10/17/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is horrible. I’ve asked several times for a change in my due date. Each time they tell me I have to make a payment before they can happen. I’ve never been 30 days late on a payment & they call, leave messages, call my job & email. My payment is the 4th of the month. I’ve asked for this payment date to be changed which has not been done yet. Today I received an email saying a payment has to be made by Friday. They are relentless. They should not have to harass someone when they are late. If someone is over 30 days late I can understand. I will never deal with them again & hope no one else will as well.

      Business Response

      Date: 10/25/2022


      We have attempted to reach out to the customer but not have received a response.

    • Initial Complaint

      Date:09/15/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My car was repossessed tonight the tow company said I haven’t made a payment since may but I have made all my payments and I have recpts to prove that I have made all of my payments.

      Business Response

      Date: 09/27/2022

      We have been in contact with our customer and are working to resolve their concerns.

      Customer Answer

      Date: 09/27/2022



      Complaint: ********



      I am rejecting this response because:they said they would review the documents that I sent my bank records 2020 to today they said that they would get back to me my records have me making all of my payments there records make no sense at all by there records I have missed 5 payments that I made they said I haven’t a payment since may but there own records show that I did 



      Sincerely,

      ******* *******

      Business Response

      Date: 10/11/2022

      We are still in the process of reviewing the data and attempting to communicate with our customer.

    • Initial Complaint

      Date:08/16/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have contact better business on several occasions about this company and every time I contact you guys they say they going to fix the problem and never do they stated I needed to pay 650 so my account could be current I paid the ****** and ******** stated that she was going to contact accounting so they could move the due day from the 15 to the 26. On the 15th ******* stated that my account was due I stated ******** stated that my account was due on the 26. ******* stated I had to pay 27dollars to move my account. I receive a email from an ****** stated my file was going to be up for review because I lack of communication. I have did my part and they not doing their part they act like they do concern when you guys are in Ive and as soon as you are out of the picture this happens I have all my documents and all the emails from them to support my complaint.

      Business Response

      Date: 08/25/2022

      ****'s Manager over Servicing reached out to our customer.  Unfortunately they have reached an impasse.  We are available to address the concerns further if the customer would like to reach out to him.

    • Initial Complaint

      Date:08/04/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Poor customer service ****** the account manager speaks down to you and will yell at you. I took a loan for my car out for about ****** after paying over ****** I realized only ***** was applied to the car while the other applied to interest. That left about 9 almost ****** left to pay I decided to pay it off. On 07/19/22 and made a payment that I asked to be applied to my principal balance a portion of this even though I asked for it to be applied to my principal balance was applied to my next billing date. I called **** ever other day up till 8/4/22 to ask for this to be reversed and added to my principal balance and was told every time that it was noted yet this wasnt done. On 08/02/22 I called again and at this point was fed up ****** my account manager decided instead of fixing the issue like I had asked multiple times nicely before he was going to be rude I called asked that this be fixed so we can go about processing my next payment instead he said no he would not take the payment and to call tomorrow even though I explained multiple times this was suppose to be my last payment to pay my car off. On 8/3/22 I called and made my what should have been last payment to my account ****** (the individual I spoke to that day said I had about 330 left to pay I let her know the august payment should have been applied to this. So technically I am done paying my car. The following day 8/4/22 I called because the **** I put to my car had been posted and process but still not the 330 I called to let them know once again that this reversal needed to be done upon speaking to ****** who once again was rude he stated they turned in the paperwork for this last night (8/3/22) even though I had called and spoke to him on 8/2/22 and he said that they were going to do it that day. They want to yell and get mad at u for there mistakes they have made.

      Business Response

      Date: 08/10/2022

      We have spoken with our customer and believe their concerns have been addressed.

    Avid Acceptance, LLC is NOT a BBB Accredited Business.

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