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Business Profile

Computer Dealers

PC Laptops
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for PC Laptops's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

PC Laptops has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • PC Laptops

      145 W 7200 S Midvale, UT 84047-3722

      BBB accredited business seal

    • PC Laptops

      745 S State St Salt Lake City, UT 84111-3821

      BBB accredited business seal

    • PC Laptops

      2984 N Hill Field Rd Ste E Layton, UT 84041-1342

      BBB accredited business seal

    • PC Laptops

      5324 S State St Murray, UT 84107-6027

      BBB accredited business seal

    • PC Laptops

      9009 S State St Sandy, UT 84070-2609

      BBB accredited business seal

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/05/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      see Attached document

      Business Response

      Date: 04/25/2024

      we have refunded this customer. this is resolved. thank you

    • Initial Complaint

      Date:10/21/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of Purchase: 4/12/2021 Purchased a brand new laptop from their store at **** ** ***** ****** in Midvale, UT 84070 Was promised free lifetime technical support and repairs Roughly 6 months ago the battery would not charge. Took the laptop in to be checked out and they stated that they would have a replacement battery in about 7 days. Have contacted them three times now trying to resolve this issue and the business has simply told me that it is almost impossible to get a laptop battery, though I see advertisements on several different business websites showing them to be readily available. This leads me to believe that the business is not going to honor their support claim.

      Business Response

      Date: 11/08/2023

      We are investigating this now and look to find a solution for this customer. We got a notice of an unresolved complaint but our mail server had blocked the original complaint. We apologize for the delay in this response. 

      Customer Answer

      Date: 11/10/2023


      Complaint: ********

      I am rejecting this response because the situation has not actually been resolved. I do appreciate your assistance in this matter. As soon as the business contacts me with a resolution one way or another I will be more than happy to close out this issue.

      Sincerely,

      ***** *****

      Business Response

      Date: 11/21/2023

      We were able to find a replacement battery for the customer, and install in customer's laptop. we apologize for the delay and mixup, and this complaint was definitely a valid one from the customer but it should be resolved now.

      Customer Answer

      Date: 11/26/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** *****

    • Initial Complaint

      Date:10/04/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We received a email for renewal of our antiviris and malware on Sep 20, 2022. When we received our statement we noticed that we had been charged twice. One charege was on the 20th of September and the other on the 21st of September. I called P C Laptops businnes office and asked why we have been double charged. The rep told me he did not have any record of being charged twice and could not do anything. Today I called ***** who were very helpfull.A couple of years ago I took my wifes laptop in for repair. A technician was with me and determined it needed to be left at the shop in *****, ****. During that time another tech had taken my wife to show her the laptops that they sell. He convinced her to buy it while I with the other tech. This is deceptive sale and to keep peace in the family I let her buy it. I was the cheapest model they carried and it cost about $2400. Wow, I could buy a gaming compter for less. I will NEVER BUY OR RECOMMEND P C LAPTOPS to anyone!***** is trying to get my money back from the crooks.

      Business Response

      Date: 10/04/2022

      We have found the Antivirus double charge and have already refunded it, for $53.61. It was under another name for the customer, so it took a couple of days to find the charge. We can't do anything about the laptop that was sold to the customers wife, it was a few years ago and we wouldn't be able to find the salesmen that was working during that time. 

       

      I will try to reach out to the customer to remove the complaint, seems like he doesn't know we already refunded the antivirus charge. 

      Customer Answer

      Date: 10/05/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

       

      I feel sad that the customer ********************** did not say anything but, "I have checked and there is nothing I can do for you."  A better response would be, "I'll look into this matter and get back to you."   The first response is TOTAL REJRCTION and how would you feel!

      A customer is the best advertising for a company.  Bad response, Negative response when asked about the company.  Hopefully the company will train their customer ********************** and billing associates and store associates.

    PC Laptops is BBB Accredited.

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