We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Locksmith

Eagle Locksmith Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Locksmith.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/02/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A locksmith was called out to rekey my BMW X1. The original key was lost. He got started but would not let my partner watch the process. First red flag. He worked for about an hour also complaining that he had spent 6 hrs on a BMW the other day, then only spent about an hour on mine. Second red flag. He finished up, started the car, got paid and left. We went to start the car and it ran super rough. My partner hooked a computer up to it to see the problem and there was now no communication with the cars computer. He fried my cars computer or the fuse box. They are now refusing to work with us on resolving the issue and told us we would have to get the car repaired out of our own pockets then sue them, also out of our own pockets. I feel this is entirely unfair because my car was fine before they rekeyed it. Note: I am filing in a random number for settlement amount as the repairs on my car have not been done yet. I assume it will cost in the couple if thousands range.

  • Initial Complaint

    Date:06/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had 6 locks done on June 12th. A few days later one of the knows for one of the deadbolt fell off. We called and asked that it be fixed. We were given an appointment time and when the person didn't come, we had to call and text multiple times to figure out why he was around 5 hours late without giving us any notice. A few days after the knob fell of again, then yesterday we discovered one of the locks didn't even function. Last night when called he said he would come that night between 830 and 9 pm. Later after that time had passed he texted and said he would come at 9 am thus morning. After multiple texts and calls, it is now after 5 pm with no word on why the 9 am appointment was missed. Waisting all day of the person's waiting time. With the the initial bill being nearly $1400 plus tip, I expect all locks to be functioning and to be confident my home is secure. But with 2 faulty locks and inadequate instalation I expect them to be fixed in a timely and professional manner and to recieve what was paid for.

  • Initial Complaint

    Date:09/20/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We needed someone to help us open our truck door, the keys were locked inside. We were quoted $70 but when the job was done they demanded 2x that. It looks like previous people have experienced the same. Seems like a bait and switch

Eagle Locksmith Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.