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Business Profile

Medical Billing

Confido RCM

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Billing.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/11/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Mr. *****:

    This letter serves as a demand for a refund of $720.00. Kids and Family Counseling LLC (hereinafter “Kids and Family”) contacted you for credentialing services. At first, you corresponded with them and set up an account. You provided no contract and promised to provide training. You failed to provide any training and ceased all communications. Kids and Family reached out to you several times with no response in apparent bad faith.

    You breached the agreement by failing to provide the necessary training. By not providing the services, taking Kids and Family’s money functions as civil theft, conversion,1 and/or unjust enrichment.2 You received the promised amounts without providing anything of value in return.

    This appears to be a pattern with your company. Your untruths and lack of communication may represent an unfair or deceptive business practice. RCW 19.86.090 authorizes treble damages and attorney fees for practices deemed unfair or deceptive.3 Any person who is injured in his or her business or property by a violation of the act may bring a CPA claim.4 An individual may bring forth a claim even if the injury is minimal.5

    Therefore, it remains in your interest to release to refund in full no later than January 21, 2025. The purpose of this letter is an attempt to resolve the dispute between you and Kids and Family, without litigation, and in accordance with the terms set forth in this letter. Accordingly, our law firm's representation is limited to sending you this letter and you may direct your response and all subsequent communication to Kids and Family at [email protected] and 8528 230th Way NE, Redmond, WA 98053. If this matter cannot be resolved in accordance with the terms set forth in this letter, nothing that is set forth in this letter shall prevent Kids and Family from retaining counsel to fully pursue all remedies afforded it in this matter.

  • Initial Complaint

    Date:08/27/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Confido reached out to me offering credentialing services for my mental health practice. After I talked with them on the phone, I decided to go with them. I send all the information over as well as the payment to them via Venmo on February 2, 2024. I heard from them twice after that about starting the process but I have attempted multiple times to contact them and they will not answer. Since, I have found someone else to do my credentialing and this person informed me it was never submitted.

  • Initial Complaint

    Date:08/15/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired the company for credentialing services. We had made a payment of $ 750.00 via ACH transfer on March 7, 2024. There has been no communication from the company and their manager who was engaged in the process of credentialing with us. We have made multiple attempts to contact the company via phone, and email, but there is no response.

  • Initial Complaint

    Date:06/03/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Confido RCM committed to providing me with credentialing to two insurance companies. They have not followed through with this and have taken over $200 from me. I have to reach out several times to receive a response but each time they respond they do not resolve anything. They claim to have submitted applications to various insurance panels on my behalf, but when I look in the system, no application has been submitted. I am concerned because they have my SSN, and a lot of personal information regarding my business. The reviews for their company show similar information about them stealing money and not following through on what they claim to do as a business. Their address is not a real place.

  • Initial Complaint

    Date:05/29/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent a check to Confido RCM LLC for 1050.00 on 4/29/24 in order to assist me with credentialing insurance for my new business. They initiated this process by making out a spreadsheet that indicated the companies with whom they had submitted applications. After that, they did nothing and failed to follow up to find out what else needed to be done. I found out on 5/21/24 that for one of the companies they had done nothing to rectify a mistake that I was notified about a month ago (by email from the insurance company) and they had been asked to do that. Another company I found out I was already credentialed on through many phone calls - Confido did nothing to find this out despite my request. The spreadsheet indicated they did not apply to that company. On 5/22/24 I complained to the company and spoke to "Jade" the representative. I asked for anything that she had done and I would continue the credentialing process on my own. She had NO information of anything that had been done for me on the phone. She said she would send me all the information. She sent me nothing. On 5/24/24 I informed the company through another complaint that I wanted the information by 5/28/24. I received nothing and no contact.

  • Initial Complaint

    Date:02/19/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After a $1,000 credit card payment, which i stopped payment on when it seemed to be resolved, on Jan 6th Paid the $,1000 via Venmo to complete project of Insurance carrier credentialling. Communication with owner "Daniel" and "Jade" started off very well, until now there is no communication, response or anyone answering phones at this company.
    Looking for a refund or completion of the project. At least a return phone call would possible assure me that they are still in business and can complete my project,.
    Otherwise it's a SCAM OPERATION.

  • Initial Complaint

    Date:12/11/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has continually texted our business over the past several months to obtain their services. We have called them multiple times and requested the removal of our phone number from their marketing list. They continue to harass us and send us multiple text messages requesting us to obtain their services.

  • Initial Complaint

    Date:10/11/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Confido RCM is a reformed company, use to be Credibilis. They scammed me out of $600 for credentialling services. DO not use this company. I assure you it is a scam.

    I got a text message from this company soliciting their services and it is identical to the Credibilis information, including the name of staff. The web site is also almost identical. You will notice that they do not have much interaction on the website other than the same fake reviews of the company.

  • Initial Complaint

    Date:09/12/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company has repeatedly texted me the following, and does not respond to 'unsubscribe' requests. I would like them to take ###-###-#### off of their distribution list permanently:

    Greetings,
    I am here to chat about our Medical Virtual Assistant Services covering patient billing, appointment scheduling, patient registration, patient calling and a lot of other administrative tasks at minimum $599.00 flat fee/month per VA. Plus, Medical billing services at 3.99% on your collections.
    Regards,
    ****** ******* P:###-###-####
    E: ********************** ###-###-####***********

  • Initial Complaint

    Date:09/08/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Predatory marketing texts from multiple numbers. Refused requests to cease and desist.

Confido RCM is NOT a BBB Accredited Business.

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