We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Retail Shoes

Lonestar Boot Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Shoes.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/09/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a pair of boots on Dec 13, 2024 from Lonestar Boots. I gave them to my son on Christmas and they were too big. After numerous attempts to contact the boot company, they finally sent me a return authorization number on Jan 2nd. I mailed the boots back for a refund on Jan 3rd. The owner of the store (*** ****) signed for the boots on January 11th showing that they had received them. After many attempts (phone calls, text messages and emails), no one from this company will answer the phone or respond. I have not received a refund.

  • Initial Complaint

    Date:01/30/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    With and return number from the store I returned a pair of boots that were the wrong; size unworn and in the original packaging. I have USPS tracking that proves they were delivered back to the store. I have heard nothing from the store. I have emailed several times and gotten no response. I have tried calling several times but they don't answer the phone. Now they have my money and the brand new boots to resell. Something should really be done about this store.

  • Initial Complaint

    Date:10/11/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Guy took my order in 2001 and assured me I would get my boots in 3-4 months. Very good con man. Kept telling me the boots were not be produced at the time but any day they would be and he would keep me up to date. Then stopped taking my calls. Lonestar Boots took my money and never delivered my boots

  • Initial Complaint

    Date:10/28/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair of boots from Lonestar in late January. I talked to Guy in February when he sent an email that said the boots were on backorder and did I still want them. (Should have sensed a red flag here) He said he was sure they would be shipped in about 3 or 4 weeks. I was okay with this. He also said to wait until May and he could still refund my money. I believed him like a fool. I started trying to call when they did not arrive in two months and no answer. No response to emails either. There are several complaints on his website. How do you let someone like this keep taking money from people and not delivering anything.

  • Initial Complaint

    Date:05/09/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on 4/5/23 placed an order for a pr of Laredo boots.by return E mail, Guy, the supposed owner, said the Laredo were no longer available, offered me a similiar boot from the Justin Company at same price. I agreed, paid by credit card, was told it might be a couple of weeks before shipped. The excuse was that Justin was moving their shipping facility. Have sent e mails for 3 weeks, requesting a tracking number, no reply has ever been given. Looking at recent cases, it appears to be a pattern of behavior with Lone Star, take the customer's money, then hide. as of today my credit card company is handling the matter. I myself have sold mail order for 40 years, and find no excuse for this kind of nonsense. My orders always shipped within 3 days max, still do.

  • Initial Complaint

    Date:11/14/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1/14/2022 Order #: ***** I ordered two pair of boots on this date. I was received one pair of the boots but was told the other was on back order due to Covid and would be filled in March or April 2022. I haved called two time where I talked to the owner and was told that Justin Boot Company had not started the remake process. I have called 3 times and got no answer or returned call as they stated they would. I have sent 3 emails that I have received no response to. I talked to the Justin Boot Company and they stated that they had not done any remakes since October 2020 and are not making any at the present. I want my money refunded to me plus interest for the time I have waited with no satisfaction. The price of the order for the missing boots is $479.96 and I feel that $565.00 would be ample to cover my time an interest costs on my credit card. My order number is *****.

  • Initial Complaint

    Date:10/15/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Durning the Pandemic we had ordered a pair of Boots from Lonestar Boot Store that were back ordered supposedly into the Spring 2021. We have reached out several times with them stating they are still back ordered. We have been charged for these boots, but have received no product. We would like a refund!

Lonestar Boot Store is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.