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Business Profile

Event Center

Disciple Live Events LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    purchased 3 tickets for your roots and boots tour in fillmore utah on August 11,2023 the tickets were purchased on 6/11/23 the show was canceled. I contacted Rachal West in Fillmore Utah (her contact info ************). She was suppose to contact me with the date of the rescheduled show, I have called her repeatedly. I paid for Booking Protect, but Joseph A******* informed me that I am not eligible for one even though the show was cancelled through disiple live, events and or affiliates. I had emailed back and forth with this gentleman for over a year and he stopped responded to me about 8 months ago. That $200.35 was my hard earned money and I even paid for guarantee money back in case something such as this happened and to be told nope they won't be paying me back cause there going to reschedule well it's been a year enough is enough.

  • Initial Complaint

    Date:01/22/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***** ********
    **** ***** **, West Valley City, UT 84128
    ###-###-####


    The business is called disciple live events llc
    *** * *** *
    Monroe, Utah  84754
    ###-###-####
    keegan or Joseph A*******
    *****************************
    website ****************


    This began back in May 23,2023 I purchased tickets along with many others  to a Roots and Boots concert.This would be held in Fillmore, Utah on Aug.11th. About a month before the concert they told everyone that   one of the singers was sick and the concert was cancelled.  I began writing to them and trying to get  a response. Nothing.  I contacted the lady who set it up and she was very frustrated because they would not tell her anything. They finally quit answering
    her calls and emails. In the meantime eveyone was calling her asking about

    refunds  she did not have any information. I continued to email them. I even called and left a message with Keegan - no response.  My two tickets were $186.92. I have copies of my tickets and I also have copies of my emails. They have received a lot of money and not returned any for tickets.  In looking at the reviews A lady bought tickets for a concert that also got cancelled and she never got her money back.  This is ridiculous as they have so much money and no one has gotten a refund.  i want my money back.   Thank you for your efforts in resolving this issue.  I don't think they should be able to continue to schedule concerts providing the past record of selling tickets and then collecting all the money and then cancelling. Thank you.   ***** ********

    Customer Answer

    Date: 01/22/2024

    I have submitted the letters sent to them. I did not include phone numbers. My ideal solution is my money back. There are so many people out if their money but i told them i was filing a complaint. I dont want them to be able to continue doing this. Thank you *****

Disciple Live Events LLC is NOT a BBB Accredited Business.

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