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Business Profile

Sporting Goods Wholesale

Browning

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sporting Goods Wholesale.

Complaints

This profile includes complaints for Browning's headquarters and its corporate-owned locations. To view all corporate locations, see

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Browning has 2 locations, listed below.

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    • Browning

      1 Browning Pl Morgan, UT 84050-9326

    • Browning

      185 N Commercial St Morgan, UT 84050-9427

    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/28/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a new rifle from a dealer. It will not properly work. Returned to the dealer multiple times without resolution. Now the gun is being sent back to Browning for repair after I was told by a qualified gunsmith that it cannot be fixed.

      Business Response

      Date: 03/11/2025

      I have reach out to the customer thru e-mail. I need more information so that I can look into this matter. I have asked the customer for a SN# so that I can look into this repair. 

       

      Customer Answer

      Date: 03/11/2025



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ******* ***********

    • Initial Complaint

      Date:11/28/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently purchased the Browning X-Bolt 300 WIN MAG, and on the first day of my **** I had the firearm slung to my pack and noticed later that evening the bronze coating on the barrel began to wear off showing bare metal, and after a few more days, the barrel got much worse.There were 4 of us on my trip, all with X bolts, and my gun was the only one to show this type of tarnish. Leaving this review is my last resort because I have emailed & called Browning customer service and spoke with them, and told them my story, so they sent me a shipping label to send my rifle in for warranty repair or so I thought.They had my rifle for roughly 2 weeks before they sent me a form saying they would have to re-cerakote my barrel for a price because it was coming off. (Obviously)When I called and asked for details, i was told cerakote doesnt just come off dude, you must have put some something on it" EXACTLY WHY I SENT IT IN!! Respectfully, I am a USMC veteran who purchased this rifle for myself to take on my ***** **** back in October and to be used for our nonprofit for that takes disabled veterans hunting, which I am the brand manager of.This situation with browning has really upset me, and as of right now this situation has been kept a secret between my close friends because I believe I just got a bad product, and not all are like this, but at this point the customer service and gunsmith have me in question about the integrity of Browning. I chose to leave this review on BBB because I am not one to use my social media platform to shame an organization or company when I believe things can be settled correctly, but after my recent interactions with browning customer service, I am beyond irate and cannot believe this how a prestigious company treats their consumers.Be ware of business that lack integrity.

      Business Response

      Date: 11/30/2023

      **********************:

       

      The Service ticket on this repair was # ****** unfortunately the gun has been returned to you with no action taken to repair. The Cerakote is a finish that can wear off as with any other coating like this if it is scratched and or rubbed against something this finish can come off. I am assuming that it was rubbing against something on your backpack and once the finish starts lifting it can get bigger. However because this is a new 2023 gun I am surprised that they didn't just re Cerakote it for you. If you will contact me I will send you another label and we will run it thru the ****************** and take care of this for you. 

      My direct # is ************ I look forward to hearing from you so that we can take action to get this taken care of for you. 

       

      ****** *************************** Manager

       

      Customer Answer

      Date: 11/30/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      ****** cleared up all issues, and Browning has elected to fix my firearm.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:03/27/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have read complaints about the same experience that I have with this company..The barrel is bad and they blame it on the bullets..I sent it in the first time with other issues and they fixed some. They said that I need a new barrel. So I sent it back to have a new barrel they tell me that the gun is no good. That now I got to buy a new one..I had bought 3 scope thinking it was those.Until I bought a really good one then I knew. I contacted them and they didn't seam to happy that I wanted to get them to check it out..most companies have a lifetime warranty on accuracy are at least if they well admitting that the barrel is bad they will replace it. Not brownie. I want people to beware of this before they buy brownie rifle.

      Business Response

      Date: 03/28/2023

      The gun in question is at our ****************** # ******. Because the gun is a **** manufacture it is out of warranty. As a good gesture we are offering the customer a special discount to replace it with a new gun. the customer gave the go ahead on 03-27-2023 for the replacement gun. 

      Customer Answer

      Date: 04/03/2023

       
      Complaint: 19857661

      I am rejecting this response because:

      Sincerely,

      *********************

      Customer Answer

      Date: 04/04/2023

      I want everyone to be aware of what kind of company they are. That  if you buy a ****** that is not good then it is. Your problem. You have to pay again for it again. Every time I went to shoot this ****** I had to make adjustments one scopeI took back 3 times then just bought another brand .... they still don't understand how long I been going through this...I have not used this riffle  except deer season.. and more time  on the shooting range..so.i want people to be aware of bromine company

      Business Response

      Date: 04/04/2023

      The gun in question is at our ****************** # ******. Because the gun is a **** manufacture it is out of warranty. As a good gesture we are offering the customer a special discount to replace it with a new gun. the customer gave the go ahead on 03-27-2023 for the replacement gun. 

      Customer Answer

      Date: 04/08/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

      I know thatt the gun is **** . All I want people to know is that I have never been satisfied with this product since

      Ii had it . Yes I going to try another one. But I want people just to be aware that brownies doesn'tstand behind their products when it comes to accuracy .. they blame it on bullets and it is old ..most gun that any thing now days has lifetime on accuracy...

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