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Business Profile

Colleges and Universities

Eagle Gate College

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Eagle Gate College's headquarters and its corporate-owned locations. To view all corporate locations, see

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Eagle Gate College has 3 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/18/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The first problem that I have with the school is that I was told if I re-wrote a paper for one of my classes and I would get credit for it and I did rewrite the paper but the thing was I turned in the wrong paper my instructor never told me that if she had told me, then I wouldve sent it in. She also stopped replying to me and the director for the program didnt get back to me for like three weeks so I failed that class and had to retake it. Taking the two classes that I failed my bio teacher Has his time set up for assignments to be done at 12:59 AM so I go to do my quizzes and they are locked. I reached out to my instructor letting him know and he says he cant unlock them because I need to have something horrible happen like a death in the family or something along those lines, but I tell him that I went to go do it from the time that it says on my side and then he says well there is a time zone difference. If theres a time zone difference, when I have mindset to my time, it should change to my time so thats not my fault that its like that but the fact that I talk to him about this and he said he couldnt do anything about it. Thats really irritating so I talked to the online **** about that and she said that multiple people were having the same problem and she couldnt help them so that makes me think you guys just dont want to help them. Multiple people are having the same problem. Theres clearly something wrong Anyways she says that shes going to check with IT to see when I try to log into the quizzes, then she tells me that I never tried when I know I did because how would I know that the quizzes were locked when I tried to take them? I feel like the school is money hungry and I literally advised nobody to come here because theres just full of c***

      Business Response

      Date: 10/30/2024

      We are sorry to hear you are dissatisfied with your experience in your program of study and take complaints such as yours very seriously.  We encourage you to contact your Campus Director who can put you in touch with someone in ******************* who can review your case and assist you further.

       

    • Initial Complaint

      Date:03/11/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I started *** school on April 4, 2024. On April 7, 2024, I realized I would not be able to start the program as planned due to an emergency. I left a message with my advisor on Friday, April 8, 2024. No one called. I called back Monday morning and no answer so I left a message. No one called back, so I called my advisor, ******** (****) again and she sounded as if she had no idea why I was calling. I explained I had an emergency and needed to be moved to the next class. I was told the deadline was Friday, As in, the day I called and left a message in the early afternoon but no one returned my call. She said she didn't know what to do. I called her again, but she never picked up the phone. I left another message. I need to be moved to the next *** class, or the school needs to withdraw me permanently from the *** program. I want a return call by her manager. It shouldn't take this long to hear from someone. Thank you.

      Business Response

      Date: 03/21/2024

      *****, 

      Thank you for bringing this to my attention.  ********************' enrollment has been cancelled due to her request back on March 13, 2024.  Her account balance was written off on 3/13/2024.  ******************** has a pre-paid amount of approximately $910.00 and due to the fact that she is wanting to start back on our next semester she has not informed our financial department of her wishes to either hold onto the prepaid balance or have it returned to her.  I have reached out to the ******************** and they will contact her and find out what she desires.  

      The dates listed on this complaint are futuristic so I cannot speak to her contact attempts for those dates, but her advisor was in contact with her on Friday March 8th and again on March 12th and reported that she wanted to cancel.  Her cancellation was completed on March 13th and all charges were reversed off her account.  The disputed amount is a pre-paid amount that she has not  informed our ******************** as to whether she will be re-enrolling for the next semester or not.  

      Thank you, again

      ***************************

      Campus Director, EagleGate College ****** Campus

    • Initial Complaint

      Date:07/15/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Patricia B**** accused me of plagerism. She never found the information where I plagiarized online. Now I'm a Criminal Justice Bachelor degree of Science and administration major at a different school. Patricia B**** did not like me because of my Dad knows her.

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