Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/02/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/18/2023 we signed a bathroom remodeling contract with granite transformations to redo two bathrooms in our home with there granite product. This was going to include tiled showers, counters, new vanity and all the plumbing involved. We are now aware that the Murry office in Utah is permanently closed and have not been contacted by anyone about a refund or when the work will be completed. In the contract we signed it states the approximate start date would be 8 - 12 weeks. We are now worried they have taken the money and never intend on doing the work.

• Initial Complaint

  Date:06/24/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid 19k , they walked out leaving my bathroom half done. Work started late, people no showed, horrible experience. I want my $ Back

• Initial Complaint

  Date:02/07/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10-26-22
  Granite Transformations
  **** ** ******** **** Murray, Utah 84107-6984
  Letter to Corporate Headquarters:
  [Details of our complaint in letter below]
  
  2/5/2023
  To: Granite Transformations
  Attention:
  Bob M*****
  Vice President of Sales & Development
  Trend Transformations
  **** ** **** ****** Miami, Florida 33142
  
  As you requested, I have enclosed in an email to follow this letter - 9 copies of contracts, changes made, sketches, and payments I made to Granite Transformations beginning 10/26/2023 - totaling $16,707 - a 50% deposit on kitchen remodel. We have tried repeatedly to get ahold of the office to pin down a schedule for the work - they continually take recorded messages and promise to return calls but never do! The designer Grant S******** informed me on 2/2/23 that he is still employed by them, with a new manager - David L********, and that the previous manager Steve R**** had been fired. We were so happy with all the help and work that Grant invested in our project. We paid Granite Transformations to do the work. It is not our fault if the previous manager was dishonest or embezzled money as Grant claims Steve may have done. Why can’t Granite Transformations just do the work as promised - and get paid the other 50% when the work is done? If your company can’t honor the contracts we signed - NOT with Steve R**** - but with Granite Transformations, we naturally require our deposit be refunded in full.
  Another bit of deceit, confusion, or outright evasiveness - seems to be still involved with your office in Murray, Utah, when I have called so many times to pin down the work schedule on our project - ###-###-#### - always on a recorded line. The gals who answer my call give some really nonsense answers - when I asked if they had my email correct (which was given on the first meeting on 10/26/22) - 3 times they had it wrong! And when I asked for the email for Granite Transformations, they refused to give it to us.
  *** ******* ****** ****