Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/24/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled in the 360 ************* with Inside Real Estate on December 1, 2024, based on assurances that I would receive 4050 quality seller leads per month. Additionally, I was informed that their ***************** team would work on 50 leads per month and had a strong track record of lead conversion. However, nearly three months into the service, I have encountered numerous frustrations, including:-The service providing highly inaccurate property valuations.-The concierge team calling leads at inappropriate times and failing to respond promptly.-A lack of attention to messages from leads, resulting in missed opportunities.-Potential harm to my professional reputation due to ineffective lead handling.-The company is highly misleading in what they offer versus what is actually delivered.-There is no customer service phone number availablecommunication has been entirely via email, with extremely slow response times.I have raised these concerns multiple times with my account manager, ******, but have only received vague explanations and excuses rather than tangible solutions. Given the lack of results, I requested to cancel my contract. However, I was contacted by *******, who refused to release me from the agreement unless I paid a buyout fee equivalent to two months of service ($3,000 USD), despite the fact that the promised level of service has not been delivered. Furthermore, I was informed that there is no higher authority to escalate my concerns to, which I find difficult to accept.I have also attempted to reach out to ******, the salesperson who sold me the product, but he is now brushing me off and unwilling to assist.I would appreciate your guidance on how this matter can be resolved in a fair and reasonable manner. Given the circumstances, I believe a contract termination without penalty would be the most appropriate course of action. Please let me know how we can move forward. Money paid to the business is in USD

  Business Response

  Date: 03/06/2025

  After consultation with our advertising leadership and senior leadership teams, we were able to cancel the account for the customer.

  Customer Answer

  Date: 03/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** **********

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 1, 2024, I submitted an email outlining complaints about my website and requested assistance in resolving the issues. Following the email, I made multiple calls regarding the matter but was unable to reach a representative.
  
  On November 20, an account manager contacted me and resolved some of the issues, but not all. A week later, on November 27, I received an email stating that an IRE support case had been issued. On December 4, I stopped making payments until the issues were resolved.
  
  On December 10, I received an email stating that my account had been locked due to overdue payments. Later, on December 23, a customer loyalty specialist contacted me. I explained my concerns, and he acknowledged the issues. While he made some revisions, many of the same problems remain unresolved despite my repeated emails and complaints.
  
  I am extremely dissatisfied with the customer service, the company's handling of issues, and the lack of communication and effort to resolve them. I ultimately made the payments because it was unprofessional for my business to advertise a non-functional website. However, even now, my website is not professionally displayed. Before I even noticed all the errors, there were misspellings and spacing issues in the content. Additionally, my last name has changed, and despite informing the company, some content still reflects my previous last name. Furthermore, a new agent has joined our team, yet her information has not been added to the website.
  
  I have no issue making payments when services are provided as promised, but that has not been the case.
  
  I have supporting emails but the files are too large to upload.

  Business Response

  Date: 02/07/2025

  The company appreciates the customer reaching out and sharing their concerns. It understands the importance of having an accurate and professional website and regrets any frustration the situation may have caused.
  

  To clarify, the Support Team has been in regular contact with the customer, providing guidance, articles, and assistance on how to make the necessary updates to their website. The platform is designed to allow users to manage their own content, including adding agents, updating text, and making other modifications. The ability for users to make these updates independently was outlined during the sales process, and there was no indication that the company would be responsible for implementing these changes on the customer’s behalf under the current package.

  However, recognizing that some users may prefer a more hands-on level of support, the company offered to adjust the customer’s package—keeping the cost the same while providing access to a higher level of support. Additionally, the company proposed compensatory time with its Done For You Service Team to assist with making these updates, but the customer declined these options.

  While the company regrets that the customer is dissatisfied with its services, it believes appropriate expectations were set from the beginning and that multiple avenues have been provided to address the concerns. Given these factors, the company does not find cause for an early termination of the agreement.

  The company remains committed to assisting the customer in making the necessary updates and welcomes the opportunity to revisit the previous offers to help resolve these matters efficiently.

  Customer Answer

  Date: 02/12/2025

  
  
  Complaint: ********
  
  
  I am rejecting this response because my website still does not reflect the professionalism and excellence I was promised. The customer service I have received has been subpar. It is unacceptable to pay for services that have not been properly delivered. While I was given options, none effectively resolved the issues with my website.

  
  

  I am not a technical person, which is why, during my initial conversation with the sales representative, I emphasized the need for ongoing assistance with any issues that might arise. Even if I knew how to access the back office to make changes, I was informed by the sales manager that I would not be able to modify certain documents displayed on the website due to formatting restrictions.

  
  

  
  
  
  Sincerely,
  
  
  
  ********* *******

• Initial Complaint

  Date:01/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have fulfilled my one year contract with them but they are refusing to cancel my account. I realized I was auto renewed a month ***** and tried to terminate in December. My first email to terminate was on Dec. 12. I then was told to email my account manager. I emailed and called My account Manager Jeremey S***** and explained the situation to him on Dec. 13. I also had an email to billing on Dec. 13 to let them know we are cancelling. I was assured by Jeremy before Christmas this would be taken care of for Jan Billing. Here we are now getting billed. I have since cancelled the credit card as my small business can not afford to be locked into another year long contract with this company. I have subsequent emails on 1/4,1/8,1/10 and 1/13 all explaining the termination. I am told we are in a que and they will get to it when they can get to it. This is unacceptable. Please help me get this account closed.

  Business Response

  Date: 01/22/2025

   A review of the records has confirmed that the account was renewed in September 2024, in accordance with the terms of the agreement, which includes a 14-month commitment extending the renewal date to November 2025.
  No formal cancellation request was received prior to the renewal date.

  As outlined in the agreement, cancellations must be submitted within the appropriate notice period to avoid automatic renewal.

  Additionally, it has been observed that payments on the account have not been received, resulting in delinquent status. Continued non-payment constitutes a material breach of contract, which may lead to the closure of the account and further action as specified in the agreement terms.

• Initial Complaint

  Date:01/09/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started a lead generation package with Inside Real Estate on 4th September 2024 for a six-month contract. As per the agreement, Inside Real Estate promised to deliver a specific number of leads through social media advertising, with their concierge team validating these leads for me.
  
  However, based on my experience, I realized that the concierge team’s validation is often inaccurate, making it a waste of time. Additionally, they have been unable to generate the number of active leads they initially claimed. After two months of poor results, I informed their sales team about these issues but continued to pay for another two months. In total, I have paid for four months without receiving any tangible benefits.
  
  I humbly request that you take the necessary action to immediately stop advertising on my behalf and cease further billing. Inside Real Estate has not fulfilled the promises made at the outset of the contract.

• Initial Complaint

  Date:01/08/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a real estate agent and am filing this complaint due to the mis***resentation of services and deceitful practices of Inside Real Estate/KVCore. When first contacted by Mr. ***** on May 1, 2024, I informed him that I was not comfortable signing an entire year's agreement. Mr. *** informed me that he would be agreeable to a 6-month contract and followed up with an email to confirm. Shortly afterwards, I received a call from Mr. *** advising that he would need my signature ASAP in order to affirm the 6-month agreement with the company and emailed a form, with a visible signature line only, requesting my signature while on the phone with him. Once signed, I did not hear from Mr. *** again; however, received a copy of the agreement for a total of 12-months instead of our agreed 6-month term from the company's customer service ********** was only the beginning of more headaches to come with Inside Real Estate. After several weeks and no leads as promised, so contacted a customer service **** The *** explained that I would need to purchase the Lead 360 program for an additional cost of $1,100 per month. To date, I have not received one qualified or viable lead. The leads have been bogus and many of the contacts had no interest in purchasing or selling real estate, several are ***eated phone numbers with different names and do not match the given phone number. I have received numerous leads with criminal backgrounds, some with serious felonies, and have kept a record of each. The exorbitant monthly costs have caused a financial hardship for myself due to the fraudulent leads as well as fear for my safety. For all the reasons mentioned above, I believe that Inside Real Estate has breached both contracts as I trusted in this company to provide the services promised to its' customers. I am requesting an immediate termination of both contracts as well as full compensation for all monies I have spent for Inside Real Estate's breach of agreed upon services.

  Business Response

  Date: 01/14/2025

  In reviewing of the Sales call with Ms. ******** with her *********************** He did outline that it was a 12 month agreement. The 6 months he was speaking of in the call was attached to a promotion he was telling her about. Additionally, our e-sign contracts absolutely have the functionality that allows our customers to read their contracts before they sign them. As per Ms. ********** lead generation service, we have reviewed the leads she has sent us with criminal backgrounds and were unable to find those names she supplied to us within her database, however, even if we did have the ability, we would not be able to screen based on background checks as that is a violation of the Fair Housing Act. We are able to see leads that our concierge service has marked as conversation ready within her system so our concierge team has spoken to folks who have expressed interest in buying or selling real estate in the future. Due to our research of the concerns expressed by Ms. ********* we will not be able to release her mid-agreement.

  Customer Answer

  Date: 01/14/2025

   
  Complaint: 22787125
  
  I am rejecting this response because:
  
  It is evident by so many similar complaints regarding Inside Real Estates (IRE) misrepresentation of their services to customers that further warrants my complaint.  Unfortunately, I understand that verbal agreements cannot stand legally but I do stand by my verbal agreement with Mr. ***** ******** as I clearly recall.  Also, I have documented proof that I have received numerous leads with criminal background from IRE, and several with serious felonies.  This is extremely concerning and a WARNING ?? to other *** customers.  Otherwise, I have only received fraudulent and unqualified leads from ***.  ALSO, I have relayed all correspondence with ***, as well as my complaint to the Better Business Bureau to my real estate managing broker.  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:12/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  InsideRe refused to render services due. I paid for a subscription to use a custom domain on the Kvcore platform, after weeks of reminding them daily, I decided to cancel my subscription and have since been ghosted. I've filled out forms, emailed support, texted support and no response.I was never provided the services I paid for and now I can't even cancel.

  Business Response

  Date: 12/16/2024

  We have a request from this customer to cancel this service on 12/6/2024. We have the account cancelled as of 12/11/2024. At this time, we do not see any earlier correspondence from the customer indicating they wanted to cancel the service.

• Initial Complaint

  Date:11/22/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  KvCore is such a SCAM. They lock agents into contracts that you’re unable to get out of after they fail to hold up their end of the contract. First we launched our website and there were so many errors. Then the IDX feed wasn’t pulling any listings in. We noticed our profile pictures were covered up by our company logo on our websites. Then we paid for the 360 Leads back in MARCH and have not received one qualified lead. They are all worthless or renters. Things were a lot better with Lofty (Chime). We closed 3 deals with their Google leads. KvCore offered us a discount for four months and I had no clue the free month they gave me at the beginning added another TWO months of services to our contract.

• Initial Complaint

  Date:08/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  KvCore has lied and misrepresented their services since the start of this contract and we have spent months "allowing" them fix the issues. Yet they are constantly walking back on what services they are providing. Example: we paid for services that generate "leads" when addressed the leads were replaced with coupon codes yet the codes were invalid and we were unable to use. They offered us a discount for two months and some additional services and then (without sharing until asked) that the acceptance of this added another YEAR of services added to our contract.

  Business Response

  Date: 09/06/2024

  After researching the issue this customer had with our Property Boost product and the interactions with our Support Team, we have deemed that the experience they had with the product and our team does not live up to the expectations we have set as a company. Because of the poor experience this customer has experienced, we will be refunding the Property Boost(s) the customer paid for July 2024 - now. We also agreed to a mid contract cancellation date of 10/1/2024 instead of waiting for the customer's renewal date of 12/1/2024.

• Initial Complaint

  Date:08/27/2024

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started a using the Inside Real Estate service on Sep 28 2023 and found it very disfunctional. I called them after struggling to use the product after 2 weeks and canceled. I was intially told it was canceled 3 months later they reached out and asking for a years worth of payments for a disfunctional product. I declined to pay for something that didn't work and was immediately referred to collections. Terrible company to do business with. Very predatory.

  Business Response

  Date: 08/28/2024

  On September 28, 2023, Holley Cowan signed a 14 month agreement with Inside Real Estate for a Brokermint subscription. On 10/12/2023, Holley Cowan met with their Implementation Specialist to begin onboarding onto the system. After that meeting, Holley Cowan became unresponsive to their Implementation Specialist and we asked her Sales Representative to reach out to them in late October, they were unable to establish contact. On 12/8/2023, since their Implementation Specialist could see that Holley Cowan was using the system (checklists and other features) and we had received no further communication from the customer, the onboarding was marked as completed. On 12/13/2023, Holley Cowan sent an email requesting cancellation, which was responded to same day letting Holley Cowan know they would need to meet with our Client Engagement Team to schedule a meeting to speak about her cancellation options. On 12/18, a Client Engagement Specialist left a voicemail for the customer and also sent Holley Cowan an email letting them know they were in term and offered for Holley Cowan to buy out their contract or accept a discount to continue working with Inside Real Estate. At no point did Holley Cowan communicate to any representative at Inside Real Estate dissatisfaction or issues with the system or it's functionality. The customers credit card declined to remit payment for their subscription on 1/3/2024 and, subsequently, after attempting to communicate with the customer via phone call, text and email, the account was placed into Material Breach and referred to collections. Attached are internal screen shots of communications between employees trying to reach the customer and also of the only email sent by Holley Cowan about terminating the account.

  Customer Answer

  Date: 08/28/2024

   
  
  Complaint: 22204755
  
  
  
  I am rejecting this response because: They have left out material information where I reached out to them in an effort to get the product to function. My adding my own files and not being able to get their system to function as advertised does not constitute actual use. No,  I'm not going to pay for a dysfunctional product. Saying someone reached out to try to fix the issue is also false. 
  
  Sincerely,
  
  
  
  Holley Cowan

• Initial Complaint

  Date:08/16/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. On this 8/6/2024, signed an agreement for 14 months of service with the first 2 months free and half off the setup fee. Total for setup Fee $324.50 -2. Card was debited the setup fee for $324.50 on 8/8/24 -3. Was communicated via email on 8/6/2024 to wait on onboarding email with initial Username and password -4. Received onboarding email on 8/12/2024 however the email was missing the username and password -5. Notified onboarding at ******************************** on the same date and also copied the sales Agent *************.-6. Received a response from *************************** at ************************************* who is the implementation specialist in the onboarding department. I was told by ***** that it was a systematic issue and that the issue would be escalated and would receive another email once resolved -7. I sent another email to ******************************** on 8/13/2024 to determine an update with no response. -8. On 8/15/24 , I received an email from ***** that the issue "might" be resolved however at the same time a second issue came up where I could not save a domain name during the account setup process. Notified ***** and he then said that he had to get back to to me and I am still waiting on an answer. It is now 2 issues that I am waiting on a resolution for.-9. We are now approaching 5 days and I still cannot get my account to be setup for 100% functionality I am requesting a refund of the $324.50 setup fee as it taking too long to execute something as simple as setting up a new account.

  Business Response

  Date: 08/21/2024

  We are currently working with multiple teams to address the issues with the customer's complaint. We have waived their September invoice entirely in the meantime and hope to have resolution on this shortly.

  Customer Answer

  Date: 08/25/2024

   
  Complaint: 22150908
  
  I am rejecting this response because: Inside Real Estate only waived a prorated invoice from August 20 to August 31, not September.  I will need to receive documentation that they have waived the September and November 2024 Invoice since the contract stated 2 months free.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 08/26/2024

  Customer has the 2 free months on their contract. We are also waiving the pro-rated monthly charge on the month the customer launches as the promo only covers the first 2 full months. We are moving forward with getting the platform live for the customer and should be able to complete this soon.

  Customer Answer

  Date: 08/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The business has also personally reached out to me regarding the billing inquiries.
  
  Sincerely,
  
  *************************