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Business Profile

New Carpets

Sunwest Flooring

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/29/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/17/2022, I entered into a contract with True K*** from Sunwest Flooring to have the tile and carpet removed from my home and replaced. The revised proposal (11/16/2022) listed the needed information to remove tile, carpet and toilet and furniture. In addition, "Remove and Re Tack Back up Boards in the area @$250.00. According to Mr. D*** it would take approximately 21/2 days to complete. The work crew had to reschedule from working here WTF to Thursday Friday only. I believe that the crew were in a hurry to finish my flooring because of other commitments. The baseboards were removed and thrown in my garage. The baseboards were not carefully removed, and many of the baseboards were broken into 3-4 pieces resulting in unusable baseboards. Mr. K*** agreed to replace the baseboards with a much cheaper type of board that did baseboards. Mr. K*** agreed to replace the baseboards with a much cheaper type of board that did not match the original moulding still around the doors etc. In addition, I had to pay to have the new baseboards painted. When I was trying to dust the new baseboards a few days later the paint and part of the baseboard was coming off. I am very frustrated with the end results of the new flooring, there gaps between the new floor and the old baseboards. Looks like a sloppy rush job. I have contact Sunwestflooring 3 times since the installation was finished. My return vent was put back upside down and the screws are stripped and I am unable to fix it. The new manager assured me that he would come to my home and fix it. Still waiting

Sunwest Flooring is NOT a BBB Accredited Business.

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