Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/08/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** ****** misled me in order to get the sale. Prime will tell you anything that they need to in order to make the sale. In my case it was incite tax that they made the sale for their services. I specifically asked if they had an app to handle the transactions that they managed for me so I wouldn't have to do it. I was currently doing all the transactions using quickbooks, so I thought I could save some time not having to organize all the transactions. Not only did Prime Corporate Services use dishonest means to get me to pay, but they refused to show integrity when their sales rep made a mistake to make it right. They utterly refused to offer a full refund. Don't trust this company unless you are ok with being lied to and given promises about services that they can't or don't offer.

• Initial Complaint

  Date:06/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attended an online seminar given by PCS in which they were promoting LLC formation services for active traders as a tool for being able to legally deduct trading expenses on income taxes. At the end of the seminar, they offered to set up the LLC for each person at only the cost of each state, waiving their normal fee. But, of course, you had to decide right then or that offer expired. I decided to take advantage of it. They guided us as a group through the completion of an online form, so you didn’t have much time to consider or review what you were filling out, and when we chose our state, it showed the cost, which for SC, they were showing as $310. After pausing momentarily, I went ahead with the submission and submitted my credit card information, and was promptly charged when I submitted the form. I received a prompt acknowledgement email from Prime stating that “your LLC is on the way”, but without showing me any of the information I had submitted. A few days later, I received the completed LLC package. Once I had time to review the package and decided to try to open a bank account for the LLC, I discovered there was a single letter typo in the name of the LLC. I reached out to Prime about this and they told me they simply submitted exactly what I filled out on their form, and it would be $110 to file the correction with the state and they would also charge me a $100 fee. When I protested that they never gave me a chance to review the information submitted to be sure it was correct before they submitted it to the state, they only offered to waive their $100 fee, but still insisted that I would have to pay the $110 fee to the state. After exchanging several emails, with them, they maintained this stance. I also asked why they charged me $310, claiming they were doing this at only the fee charged by the state, and I have since found out that SC only charges $125 for an online LLC filing. They never gave me an answer on that.

  

  Business Response

  Date: 07/03/2025

  *****, thank you for taking the time to speak with me directly about your concerns. I appreciate the opportunity to provide clarity regarding the service you personally purchased online.
  I understand there was some initial confusion about the various fees associated with the service. After reviewing the details together, I'm glad we were able to walk through the full scope of what was included in your purchase of services and answer your questions.
  I'm happy to hear that you now feel satisfied with the service you received. Please don’t hesitate to reach out if you need anything further—I'm here to support you.

• Initial Complaint

  Date:05/19/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with Prime Corporate Services in September 2024 to set up my business as an S-Corp. As a first-time business owner, I had no idea what steps were required, that’s why I paid for their service. I trusted them to properly set up my entity and guide me through the process.
  
  I was told by Prime that my business was set up as an S-Corp in Sept 2024. But while preparing to file taxes at the end of the year, I found out that the S-Corp election was never filed with the IRS. I had to figure out what went wrong.
  
  That’s when I learned about 2553 Form, which must be signed and sent to the IRS to make the S-Corp official. Prime never told me about this form. The only reason I found out about it was through their sister company, Incite Tax.
  
  I should have been informed about 2553 Form and needed to sign and submit it back in Sept 2024, when I first enrolled. That never happened. Then in December 2024, ******* finally sent me the form—but only because Incite Tax had asked for it. That was the first time I had ever even heard about this form, and it was already the end of the year. Even then, he still failed to mention that I needed to sign it and submit it to the IRS. There was no clear instruction, no follow-up, and no explanation. How was I supposed to know this?
  
  Because of the lack of instruction, I was hit w/ a $245 IRS late filing penalty. I explained my situation, ********* (Supervisor) said it was my fault for not knowing what to do & added, “It’s not a $2,000 fine, it’s $245,” which was rude. He also said he didn’t see how this was their fault. But isn’t that the whole reason we pay for their services—to guide us through this process?
  
  I have proof the 2553 Form was never included with any of the other documents I received when my business was originally set up. I have email evidence showing that no one from Prime ever told me this form needed to be signed and submitted to the IRS. This was a critical mistake and to now be blamed for it is both insulting.

  

  Business Response

  Date: 05/27/2025

  ******, thank you for sharing your experience. I sincerely apologize for the confusion and frustration you encountered during your S-Corp setup process with Prime Corporate Services. I understand how important it is—especially for first-time business owners—to feel fully informed and supported every step of the way.
  I also want to genuinely thank you for taking the time to get on the phone with me to discuss your frustrations. I really appreciated the opportunity to listen directly and better understand your concerns. I'm happy we were able to find a solution to help you move forward with your business endeavors, and I remain committed to your continued success. If you have any further questions or concerns, please don’t hesitate to reach out to me directly. I’m here to help!
  

  Customer Answer

  Date: 06/02/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ********

• Initial Complaint

  Date:05/08/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I participated in a webinar last Thursday 5/1/2025 through MTA and signed up for a trading LLC. My understanding was that it is free, but I came to find out that my Visa cc was charged $600?
  $300 for my application and $300 for ***, my husband, because of a duplicate application???
  *** doesn't even trade...I attempted to contact Prime several times to cancel the order and refund $600 to my VS cc. I haven't heard back from Prime
  Thank you.

  

  Business Response

  Date: 05/13/2025

  ******, thank you for reaching out and giving us the chance to clarify the details of your recent service enrollment. I'm happy to let you know that everything has been reviewed and resolved. Following our discussion, we've made sure that everything is now clearly understood and properly aligned. It's great to hear that you're satisfied with the outcome, we truly appreciate your trust in us. If you have any further questions or need assistance at any point, please feel free to reach out to me directly.

  Customer Answer

  Date: 05/21/2025

   
  Complaint: 23302801
  
  I am rejecting this response because:

   

  Prime Corporate Services only refunded half of what was disputed which is $300. I was still waiting to hear back from PCS and thats the reason for my late response...What is my next step? Thank you, ****** *****
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:05/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for an estate plan service and had several appointments scheduled to go over the services that included a workbook that I completed. The first appointment the rep no showed me. After this the appointments were harder and harder to book sometimes months out. I had several emails with reception about rescheduling however this process took nearly over a year. I finally got on the call only to be handled by a VA and not an attorney. This VA barely spoke great English and was not able to answer a lot of my questions. I submitted for a refund and the Utah rep was not helpful. He made me compile my emails on the no show and reception. (They have all this data already) I sent my email about 4 months ago and never heard from them again. I am beyond unhappy with this service and was not given a refund.

  

  Business Response

  Date: 05/13/2025

  Thank you, *******, for taking the time to speak with us and share your feedback regarding your experience with our Estate Planning service. We sincerely apologize that your experience did not meet the high standards we set for ourselves. Your concerns are important to us and help us improve our processes to better serve all of our clients. We’re glad we were able to reach a resolution and appreciate the opportunity to make things right. We value you as a client and look forward to continuing to support you in the future. Should you need any further assistance, please don’t hesitate to reach out to me directly.
  

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *********************, is collecting rent from tenants at *********************************************************************************** without having an EIN, and they dont have a brokers license to collect rent. They are tax evading for the last 20 years are more. Supporting terrorist groups around the world.

  

  Business Response

  Date: 04/09/2025

  Sage El, thank you for taking the time to speak with me about your complaint. I'm pleased to share that this was a misunderstanding and that we are not *********************. I'm sorry to hear that you've been trying to get in touch with this company about rent that is being collected. If you need anything from Prime Corporate Services please don't hesitate to reach out directly to me.

• Initial Complaint

  Date:03/31/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PRIME CORPORATE SERVICES, DO NOT HAVE A FEDERAL EIN NUMBER TO DO BUSINESS IN *** and i pay them over $6,500.00 and they are not paying tax on that money.

  

  Business Response

  Date: 04/09/2025

  ****, I would love to connect with you via phone so that we can discuss your concerns around this complaint. I have tried reaching out to you directly but haven't heard back quite yet. Please feel free to contact me directly via phone, text, or email and I'd love to make sure we find a solution to your frustration. 

• Initial Complaint

  Date:02/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spent $7,250 withPrime 2/5/25-2/24/25, and not one service has worked how Prime stated it would.I paid these exorbitantfees because I thought I was paying for expertise, but I'm not getting guidance and expertise as I was led to believe that I ************ PLANNING: I want a refund on my estate planning. No one even showed up for the scheduled meeting.TAXES: ****** told me I would receive a level of service, which hasn't happened, and thatI would get 2 calls per year,which isn't true. They initially didn't give me access to the **** portal. I had to send multiple email requests. I can't join the ********* so I can't get my questions answered because that's the only way theyanswer questions. That wasn't mentioned ahead of time, either.FUNDABILITY: I waited almost 24 hours for Fundability to return my phone call, and in the meantime, I missed my windowfor a business opportunity to the tune of a $10,000 loss.CORPORATE STRUCTURE: I haven't been able to start buildingbusiness credit/capital yet after 3 weeks, and I've had to open 4 LLCs. That issue has been somewhat addressed, but it started being discussed on 2/18/25, and on 2/26/25, I still don't have my LLC set up. The online process is supposed to take only two days in **, and it's been over a week since I started talking to Prime about the problem.I've also lost about 30 hours of work time to generate leads over the past fewweeks, which is immeasurable in how much that has cost me. I can never reach anyone at Prime. It's always voicemail. I can't do my job and be available for the returned calls. There have been 22 phone calls and 52 emails from Prime over the past three weeks. I literally can't get any work done because I have to dealwith Prime problems constantly.I'm tired of never being able to reach anyone, people not showing up for meetings, not returning calls, not responding to questions for days ata time, and dragging out solutions for weeks. Time is money, and you've cost me a lot!

  

  Business Response

  Date: 03/04/2025

  Hi ***, I sincerely apologize for all of the frustration and am happy that we had the chance to address your concerns. We do have a standard response time of 24 hours for all incoming client inquiries and I can assure you we address all communication with urgency. I'm pleased to say that after you've been in contact with one of our directors here at Prime we have addressed all frustrations that you have mentioned and implemented a solution to ensure your services are running smoothly. Please don't hesitate to reach out directly to me if you have any further questions or concerns. 

• Initial Complaint

  Date:01/22/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been in contact with Prime Corporate Service to get this resolved. I have contacted them about the $2,890 they have charged me promising me they would save me money. I feel this company has wrongfully charged me, and offered mis guided information.I have requested a full refund. And feel unsatisfied with the customer service provided. The gentleman who sold me the bundle refuses to find a resolution. This has been going on for 4 months. It is very frustrating.

  

  Business Response

  Date: 01/24/2025

  Hi *******, thank you for being in contact with me via text message. I appreciate you taking the time to chat about the Tax Plan that you purchased with us and explaining your frustrations around the information you were given. I apologize about the inconvenience with the information you were provided and am happy that we were able to find a resolution suitable for both of us. If you need any assistance in the future please don't hesitate to reach out directly to me. Thank you! 

  Customer Answer

  Date: 02/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:01/08/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Complaint Against Prime Corporate Services I am writing to file a formal complaint regarding my dealings with Prime Corporate Services. I was introduced to the company through the Rainmakers platform, which endorsed them as a reputable provider of business services. My experience has been anything but satisfactory, leaving me feeling misled and deceived.On November 8, I connected with ** ********, who informed me about Primes services, including *** setup, business credit support, fundability coaching, and tax guidance. Despite having an ***, Mr. ******** insisted that creating a new *** through Prime was necessary to benefit from tax savings. He assured me that my Rainmakers course expenses (~$11,000) and Primes fees would be immediately deductible as start-up costs if I signed up. Based on these claims, I paid $2,489.95 for Primes services and additional monthly fees. I also entered a $3,890/year contract with Insite Tax.I later discovered several issues:False claims about tax deductions: Start-up costs are amortized over 15 yearsnot immediately deductible as claimed.Deceptive staff representation: I was led to believe ******* ****** represented Insite Tax, but he was another Prime employee.Unmet services: Promised services like fundability coaching were never provided.Incorrect paperwork: The *** dissolution forms provided by Prime were inaccurate, leading to additional costs.These instances of misinformation and unmet promises demonstrate unethical practices. I have already contacted the company, but my concerns remain unresolved. I am requesting a full refund of all payments made, as services were sold under false pretenses.Additionally, I am notifying Rainmakers of this situation to highlight the risks of endorsing Prime Corporate Services.Thank you for addressing this matter promptly. I hope this complaint helps prevent others from being misled.Sincerely,***** M. *****-********