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Business Profile

Retail Sportswear

CampSaver.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Sportswear.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/06/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Better Business Bureau,

    I am writing to express my disappointment regarding a recent purchase I made from Campsaver. On April 12, 2024, I bought a new Gregory mountain backpack valued at $166.8. The order number for the item is ********, and the tracking number is *********************. Unfortunately, when it arrived at my address via international shipping on May 3, 2024, after being processed by the forwarding company on April 17, 2024, I discovered it was defective and unusable.

    Despite promptly contacting Campsaver's customer service, they informed me that they could not cover the cost of international return shipping. Instead, they only offered a 10% discount, which is insufficient to cover the extensive repair costs required. Furthermore, after consulting multiple repair technicians, it was determined that the defect can only be fixed at the factory, and I am unable to arrange for this.

    Despite sending several emails on May 5th, I have yet to receive a response from Campsaver. As a loyal customer, I expect better service and a resolution to this issue. I urge Campsaver to prioritize this matter and either provide a free replacement or issue a full refund, including the initial shipping fees.

    Sincerely, ***************

  • Initial Complaint

    Date:10/29/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    21 October 2023
    $ 49.95
    Order #********
    Reference # ***************
    I have scrimped and saved for my only child's "destination wedding' in December so when i spend $49.95 on an item I believe to be "Swiss Made" but isn't and they money is from a debit card where the funds are directly drawn out of my bank account I expect some assistance. I selected Campsaver because I thought I was giving "the little guy" some well deserved business. Now I see they are shady and devious. They have not responded to a message I left them 2 days ago. I have spent 15 minutes on hold while my senses were assaulted by awful sounding "music' only to be told
    "Sorry everyone is busy, leave a message". Their webpage seems super shady, probably sucks up customer identity information, when i accessed it this afternoon i was denied to proceed as they say my BEFREE Katadyn bottle is not returnable. That is so wrong and I want my money back! Can you help with this? PLEASE PLEASE PLEASE?
    Sincerely and Respectfully Yours,
    ******** ****

  • Initial Complaint

    Date:09/06/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Order 8/29/23
    order number ******** Oakley Lense which was defective, If you hold the lens to the light you can see it was previously used.
    The seller had a telephone number which they never answered and I was forced to leave a message after staying on hold for over 15 minutes. The machine said to leave a message, I did this twice. I sent an email to their customer service with a complaint, and they finally answered by saying please send it back in the mail. A reputable company would let you speak via phone and not make you wait up to 14 days for an exchange to get processed and then send out a new lense. I do not want to wait nearly a month to get what I ordered corrected.

  • Initial Complaint

    Date:07/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for a cargo box carrier from Campsaver. The price of the unit was $289 plus shipping. Campsaver said they would call with shipping info. They then provided me with a shipping quote of $315. The wording of the email was also such that it made it seem like the new total price was $315 when in fact the new total price was $604. I felt like this was a bait and switch tactic.

    I spoke to a rep and she said this is a common complaint they receive. I think the company needs to be looked into for deceptive business practices.

  • Initial Complaint

    Date:05/25/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Reason & Request: Delay to deliver the camp tents caused additional shipping cost, request campsaver to cover the cost.
    Message: I ordered the camp tent On April 8th (Oreder No. #********), and till now I still did not get it. I tried to contact Campsaver through both phone and email by over 100 times, but never get satisfied feedback, Worst online shopping experience ever take. Due to higher-than expected shipping cost ($200). I request an address change on April 23th to switch to domestic 3-day free-shipping. Two Campsaver representative promised me on both May 12th (get a tracking number at May 12th afternoon by using 3-day UPS free-shipping) and May 15th (get a tracking number at May 15th afternoon by using 1-day UPS free-shipping), so I can definitely get my tent before my leaving date (May 17th travel aborad). However, due to the late processing and low efficiency team, I did not get it by end May 17th. As a result, I have to do an international shipping with $200 shipping fee, which is caused by Campsaver, but the supervisor told me they will not take the responsibility and will no longer cover the international shipping fee.
    As a summary, It is not my fault! So I request Campsaver to cover the cost.

CampSaver.com is NOT a BBB Accredited Business.

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