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Business Profile

Payment Processing Services

Rapid Financial Solutions
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Rapid Financial Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see

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Rapid Financial Solutions has 2 locations, listed below.

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    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/23/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a debit card with $44.12 on it given to me for serving my civic duty as a participant in jury selection. I logged into the account as instructed on the card and transferred the total amount to my ****** account. The transfer appeared to have gone immediately although the notice said it could take 7-10 days. This was on 10/18/24. On 10/30/24 I corresponded via email and was told the transaction was completed. I let them know that no funds were ever received. I verified with ****** that no funds were pending. I then called Rapid Financial Solutions and was assured that their representatives would look into it. They verified that my ****** account information showing in their transaction history was correct. It was correct. I have still not gotten a resolution after multiple attempts.

    • Initial Complaint

      Date:01/31/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They have defrauded me out of jury pay

      Business Response

      Date: 02/05/2024

      On 12/05/2023 ************ requested that the ***** funds to be ACH. ************ filled out and ACH request form and we received it on 12/6/2023 which we sent to our accounting team to be processed.
      0n 01/02/2024, ************ contacted us that he never received his funds in his checking account. We verified his bank account information and sent it to our accounting to verify that funds were transferred.

      We did get a successful transfer notification, and provided the trace number to ************ to check with his bank, as there wasn't any return of the funds from the bank or issues with delivery reported. Trace number provided is: 124302320007550

      On 01/08/2024, ************ reached out via email that he still had not received his funds. We asked if he gave his bank the trace number. His response. Did that they say you didnt pay me.
      We have not received anything from Universal ******************** of a failed ACH.

      On 01/31/2024, We received a letter form the BBB of ************** complaint, and are willing to send the 30 again, but would like to confirm that we are sending to the appropriate banking account for *********** to recieve his funds at.
      On 02/01/2024, We tried to contact ************ via email and phone, to see if we could remedy the issue and do another ACH/Venmo/PayPal for the *****.
      We were unsuccessful in reaching ************ by phone (left message for return call) and have not received a reply via email from *************

      We have not been able to reach ************ to confirm the information.

    Rapid Financial Solutions is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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