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Business Profile

Auto Financing

Harley Hull Lending

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Financing.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/30/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Buy a car for ****** have 3 years paying and still have the same amount they where calling me a liar Because Im a Mexican Hispanic and made payments Arrangements and still reposed my car

    Business Response

    Date: 02/05/2025

    Thank you for reaching out and sharing your concerns. Harley Hull Lending & Services takes customer feedback seriously and is committed to treating every customer with fairness and respect, regardless of identity or personal circumstances. 

    While adhering to privacy regulations, we want to clarify that loan balances are determined based on the terms of the financing agreement, including interest, fees, and payments made.

    Regarding the payment arrangement, we understand financial difficulties can arise, and we strive to work with our customers whenever possible. However, at the time of this arrangement with our representative, it was clearly communicated that, due to the past-due balance, there were no guarantees that escalated action could be avoided. Unfortunately, when commitments are missed and payments are not made in accordance with the agreed-upon terms, repossession may occur.

    We understand this situation is upsetting. If you would like to discuss this matter further, please contact us at ************.


  • Initial Complaint

    Date:05/28/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The amounts keep going up and down when it shows I maid the payments each month and I want to know why and where the rest of the money went and they also rejected 450.00 dollars from in Aug when they repossessed my vehicle when I called them the next day to pay the amount I was behind.

  • Initial Complaint

    Date:09/20/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Harley hull repoed my vehicle for only being a month behind. When I called them and asked them if I could pay ****** and that would cover my monthly payment plus the late fee and put *************************************** it was up to the owner not them if I got my vehicle back. Well then I get a letter on the 15th of this month that states I have to pay off the full amount of the loan to get my vehicle back. I need help with this and they said I have to give them the key then set up a date to get my person belongings from the vehicle

    Business Response

    Date: 09/21/2022

    Due to the Financial Privacy Act, we are not able to discuss any details with anyone that is not named on the loan documents, including the BBB.
    However, Harley Hull Lending & Services policies and procedures have been created to assure that we operate within the laws of the Federal Fair Lending Act and all of ***** rules and regulations for ****************** Lending institutions.

    Customer Answer

    Date: 09/22/2022

     
    Complaint: 18052504

    I am rejecting this response because: this business has por customer service and when I called the day the vehicle got reposed the person I spoke had no clue that it was getting repoed

    Sincerely,

    *************************
     

     

    Business Response

    Date: 09/22/2022

    Not everyone is involved in the repossession process.  That does not reflect on the customer service given, no knowledge is just that, no knowledge.

    As to picking up personal belongings immediately upon returning the key,  we are at the mercy of the tow company's schedule and they need the key to get into the vehicle to retrieve the items.  We can not give her the belongings immediately upon returning the key.  She will have to return at another time.

    Customer Answer

    Date: 09/23/2022

     
    Better Business Bureau: what belongings do they need everything in that vehicle is mine not theres other than what came with the vehicle and if they take any of my stuff can't they get in trouble for that isn't that considered theft

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

Harley Hull Lending is NOT a BBB Accredited Business.

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