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Business Profile

Bounce Houses

The Great Inflatable Race

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bounce Houses.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/28/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased 4 tickets in the Fall of 2019 for a Race in Milwaukee that was supposed to take place 7/11/2020. I have attempted to reach out to them via Facebook because no other communication system exists and there is no response. This was $100 worth of tickets.

  • Initial Complaint

    Date:02/20/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This event was scheduled for 2020 but was postponed. Then never was rescheduled and no refund or communication was given. The company has no way to contact them. I am frustrated that I had to be the one to try to get ahold of the company.

  • Initial Complaint

    Date:12/30/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 5 tickets worth $145.85 on November 14, 2020 for the 2021 Great Inflatable Race. Due to cancelling the 2021 race, the company asked if I wanted to apply my purchase to the following year (2022), and I said yes. When I searched to re-register, I was unable to find the website. I tried to contact them via email three times earlier in 2022 to get a refund (since it was not rescheduled in 2022) to received on response. I received no response and can not find the company anywhere. It seems as though they ran off with a bunch of people's money who were registered (and possibly rebranded?).

  • Initial Complaint

    Date:10/24/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Great Inflatable race postponed due to Covid. Two years later and still no race rescheduled as promised. No refund granted. No longer responding to emails.

  • Initial Complaint

    Date:07/26/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I registered and paid for a race and racing packet (swag) on April 8, 2019 for a 5K that was to be held in Mason City, Iowa on July 6, 2019. The race was cancelled and rescheduled for July 11, 2020. The race on July 11, 2020 was again not held. I have notified the company several times and requests a refund of $28.96 and have yet to receive it. I file "tickets" on their website which promises a reply and I never receive one. I would like a refund of my $28.96.

The Great Inflatable Race is NOT a BBB Accredited Business.

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