Complaints

This profile includes complaints for Certified Disaster Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Certified Disaster Services has 2 locations, listed below.

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  Certified Disaster Services

  2675 Industrial Dr Ste 103 Ogden, UT 84401-3272

  
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  Certified Disaster Services

  3412 W 8600 S West Jordan, UT 84088-9700

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are just asking that the company come and provide us with a completion certificate. We had to pay another entity to complete the project. It cost us $200.00 to complete the baseboard because we waited two weeks and never got any contact about when it would be done. We told the owner it was done and asked him to come and review and provide us with the completion certificate. We then waited a week with no contact from him. We left multiple messages with no reply until I used another phone number he didn't recognized. He finally called but didn't give us any time he would be here. It would take him 30 minutes maximum to get this done but we cannot get him to come. It has been four months since the pipe burst happened and we find this ridiculous. We have had to hire multiple people to complete the work, which harmed us but all we want is the completion certificate so we can close out with the insurance.

  

  Business Response

  Date: 09/18/2023

  *****, the project manager, did come to ********************s home and do a final walk through. All of the work was done and the customer agreed the job was complete. Our records indicate that ******************** received and signed her Certificate of Completion on the August 28, 2023. The baseboards referred to above were not completed as the customer had her washing machine and dryer full of clothes and running at the time the repairs were being done. We were told not to worry about that area and that the work was complete. The last few feet of baseboard were not charged by us in the final bill. The Certificate of Completion form needs to be filled out and signed by both parties and may take up to a week to get back to the customer. I show this as completed by our office. If there is anything we can do to help, or anything else we need to us to address, please feel free to reach out to our office at ************.