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Business Profile

Burglar Alarm Systems

Edge Home Security

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Burglar Alarm Systems.

Complaints

This profile includes complaints for Edge Home Security's headquarters and its corporate-owned locations. To view all corporate locations, see

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Edge Home Security has 4 locations, listed below.

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    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/26/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We cancelled our “service” through Edge over a year ago. We bought out of the contract and had to pay nearly $1000 to get out of the contract. They randomly started charging my account again. $60 a month. There is no phone number to call anymore to disconnect again!

    • Initial Complaint

      Date:09/27/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been being charged by this shit hole company for YEARS now when I don't even live in the residence. I have not lived in this house for 3 years and I'm still being charged $60 a MONTH for a service I don't even use. I just want to be wiped clean of the company.

    • Initial Complaint

      Date:04/15/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Edge Home Security will not cancel my account. I have called several times in the last two years and even today, my call was disconnected when I asked to speak with a manager.

    • Initial Complaint

      Date:04/13/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We took over the contract when we bought our home in July 2019. We have been making our payments through time payment (collects payments for Edge). Edge security sold out to alder. Now we are being charged by both time payment and Alder since October 2022. We have made numerous calls to both companies. Alder says it’s time payment that needs to stop payments. Time payment says alder needs to stop payment. We just want to stop paying double for a security system and to get the money back from whoever isn’t monitoring the system.

    • Initial Complaint

      Date:03/05/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have Edge Home Security for my alarm service for my home. My phone app is not working, my key fob is not working, and half the time the display box on the wall is not working. I have emailed, no response. I have called the number .They are still taking $50.99 out of my bank account every month. My contract began on 1/15/2016 I do not know how else to try to contact these people. I would like to cancel my service.

    • Initial Complaint

      Date:01/28/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have Edge Home Security for my alarm service for my home. My phone app is not working, my key fob is not working, and half the time the display box on the wall is not working. I have emailed, no response. I have called the number and I get a spanish speaking recording and then it goes to elevator music and I have hung on for over 30 min 3 times now, no answer. They are still taking $45.99 out of my bank account every month. My contract ends 2/2024. I do not know how else to try to contact these people.

    • Initial Complaint

      Date:10/07/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I canceled service with the company due to my dad passed away in October last 2021. I spoke with a representative and sent them the death certificate they required and they are still taking money from my account. The phone number for the Edgehome security is no longer working.

    Edge Home Security is NOT a BBB Accredited Business.

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