Reviews

This profile includes reviews for Ogden Clinic's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Ogden Clinic has 18 locations, listed below.

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  Ogden Clinic

  1491 E Ridgeline Dr Ogden, UT 84405-4954

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  Ogden Clinic

  4650 Harrison Blvd Ogden, UT 84403-4303

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  Ogden Clinic

  950 Medical Dr Ste 103 Brigham City, UT 84302-4719

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  Ogden Clinic

  185 S 400 E Ste 100 Bountiful, UT 84010-4862

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  Ogden Clinic

  991 Shepard Ln Ste 200 Farmington, UT 84025-2974

Review Details

• Review fromWayne W

  Date: 09/11/2024

  1 star
  To Ogden Clinic and ************* Person),This is to serve notice that I have terminated the clinic's services. I have been waiting for the results of my MRI since August 23. I asked for them from your back office yesterday.The clinic's back-office services are deplorable. The clinic's customer service services are deplorable. The clinic's response times are deplorable. The clinic doesn't seem to care about their patients. And ... I never seem to be able to communicate personally with you from outside when I need to. I shall be communicating this to the BBB and other survey entities.

  Ogden Clinic

  Date: 09/12/2024

  Upon review of the patient's medical record, it appears that he had an *** somewhere outside of Ogden Clinic. In looking further it appears that the *** was performed at ************* but we are waiting for the patient to confirm that it was done there so that we can call them for the results. Kings does not send the results of the *** to the ordering provider, so our staff and provider have been confused about where to find information on the ***. Additionally, there appear to be phone calls from the patient to our office and messages left. It appears each message is returned but always with a voicemail asking the patient to return our calls. Latest one was yesterday and we are awaiting the patient to return our phone call telling us where the *** in question was performed.

• Review fromKaylie D

  Date: 07/06/2023

  1 star
  Horrible billing department. My 20 year old daughter moved out of state and we had a miscommunication on who was going to pay the $88 bill. I thought she had paid and she had thought I paid it. When I finally opened her mail and realized it hadn't been paid, I went on their website and paid it. A couple of days later a debt collector sent notice with an extra $23 fee added. I called the debt collector and gave them the payment details. Well 30 days later, they send another notice with the payment I paid deducted, but demanding the extra fee plus interest. I called Ogden Clinic asking why they didn't accept the full payment and they said it was all my fault for not paying her bill on time. Is this how you want to do business? You got paid for my small percentage of a bill that insurance covered 80%.

• Review fromTyler H

  Date: 05/29/2023

  2 stars
  I needed to do a urine sample. In May 29th (Friday) I was told to come in that Monday morning at 7:50am. Upon arrival (waiting for 20 mins in the parking lot) I realized they were closed and not going to open because it was Memorial Day. I asked 3 different people at the clinic to make sure they would be open and all 3 confirmed they would be. I specifically took off of work today to go. This impacted me in several very frustrating ways and was a negligent oversight on their part. Employees really ought to know their own schedule. I feel extremely frustrated, I cant ever get my time back or my work hours. Please be more diligent in telling your employees when you will be closed. I would appreciate an apology.

  Ogden Clinic

  Date: 05/30/2023

  The compliant is very valid. Our employees should have done a better job knowing the hours of operation around a holiday. We have communicated with our manager at the location where this occurred and they will train staff. In the future, we will communicate better with our staff in addition to signage reminding employees and patients about closures. We are extremely sorry for this mistake and we will work to be better. We take full responsibility for our error in this situation. Thank you for the feedback.

• Review fromSheryl

  Date: 02/23/2023

  1 star
  I went to see Dr. ************************ First rattle out of the box is him telling me he didn't like my former Doctor (he retired) whom I had been seeing for more than 30 years. I needed my prescriptions refilled and found a new Doctor. ***** proceeded in telling me that I probably had lung cancer. Mind you, he did no tests or anything else. I have COPD and a mild case of it. He told me to come back in 3 months(he did refill my prescriptions, this time) and said he was going to get me off most of my regular prescriptions and gave new names to my symptoms. He also stated that he didn't like me. What kind of a Doctor is this? He was extremely rude. He's not an MD, but rather a DO. He will never see the whites of my eyes again !!

  Ogden Clinic

  Date: 02/23/2023

  We spoke with the physician about this comment and he feels bad and regrets that the communication between him and the patient was perceived as negative about her former physician. He explained that he was merely trying to communicate that he will be treating the patient's condition differently than her former physician and it came across as disrespectful about the physician. Please feel free to contact Administration if there are further concerns.