We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Clothing

Gen X Clothing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/25/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The owner knew he sold us a bad product & enjoyed having cheated us.

    Business Response

    Date: 05/06/2025

    Dear **************** are a business that sells clothing under the ?? brand.
    Regarding the recent complaint, the customer reported an issue with the zipper of a zip-up hoodie purchased a few days prior and requested a replacement or repair. We fully understand the customers inconvenience and take their feedback seriously.
    However, we would like to clarify the reasons why we were unable to provide a free replacement or repair in this case:


    1. The issue was reported after the product had already been used and washed, several days after purchase.
    2. The zipper malfunction appeared only after the item was washed.
    3. The product had no noticeable defect at the time of delivery and had passed our standard quality control inspection prior to shipment.


    We conduct thorough inspections on all our products before shipment. In the case of initial defects, we follow our policy of offering exchanges or refunds.
    However, damages that occur after washing or use may be caused by external factors beyond our control, and under standard consumer protection guidelines, such cases are not generally covered by our after-service policy.
    Nevertheless, we sincerely regret the inconvenience caused to the customer and are currently reviewing the matter internally to see if any further support can be provided.
    We kindly ask for the Consumer Report Centers understanding in this matter, and we remain committed to resolving this issue in good faith.
    Thank you.

    Customer Answer

    Date: 05/07/2025

     
    Complaint: 23251570

    I am rejecting this response because:

    Sincerely,

    **** ******

    Customer Answer

    Date: 05/07/2025

    They claim a product bought 2 days before should be able to break after one wash. What kind of product cannot withstand 2 days of use? Its cheap & the business suggested it was my fault god trusting them. The business enjoyed cheating me. The clerk smiled & enjoyed having cheated me.   

Gen X Clothing is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.