Complaints

This profile includes complaints for Mike Welch Customs, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Mike Welch Customs, LLC has 2 locations, listed below.

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  Mike Welch Customs, LLC

  812 W 17th St Ogden, UT 84404-5428

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  Mike Welch Customs, LLC

  4216 S 5900 W Hooper, UT 84315-9833

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/27/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mike W**** claimed to be licensed and bonded mechanic and auto body shop. That is false.
  I left my vehicle with Mike and was told the car would be done in 2 weeks. He convinced me to pay 2/3 of the money upfront. 3 weeks later he called and told me the vehicle was ready for pick up. He said he would begin charging a daily hold fee unless I paid over the phone the remaining balance and then he would hold it until the end of the week. I paid my balance over the phone. When I arrived that Friday, he had only stripped my car of parts, no work had started. I was angry he told me the car would be done in a week. He told me he had already finished the engine work and only the paint was left. I could not verify because he had tools on top of the engine bay.
  Months went by and Mike told me more and more lies. I attempted to collect my vehicle multiple times and Mike refused access.
  Mike stole parts and sold them to others. My engine and transmission were removed and replaced with a junk yard pair. Mike attempted to give me a hemi engine as replacement then a different LS engine. He has again given his word to provide me with my original parts and my money back. My vehicle has another 20,000 in damages from his staff being incompetent. Someone buffed the glass with the sander damaging the windows while working on the paint, the paint job is not the agreed color, the car rusted and was painted over rust because the car sat for to long stripped, the wheels have chemical pill from sitting exposed in the shop, the wiring harness was cut when the engine was removed instead of being disconnected properly, the original factory chrome was thrown on the floor in a heavy traffic area so the staff stepped all over it bending and braking the chrome, the exhaust and undercarriage was painted because they did not mask the car off properly, hood hinges were replaced with junkyard hinges that were painted black. Mike claimed the hinges were new. The car is worth 2 grand at this point.