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Business Profile

Endodontics

Mountain View Endodontics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Endodontics.

Complaints

This profile includes complaints for Mountain View Endodontics's headquarters and its corporate-owned locations. To view all corporate locations, see

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Mountain View Endodontics has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/08/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had been in pain over a weekend, got into my regular dentist. I needed a root canal. He couldn't get me in for 20 days. I was in a lot of pain and was given a referral dentist, Jason H*****. He accepted my insurance and I got an appointment in three days, 24 March 2022. I was given a written estimate for the root canal, $1052 plus $116.00 if I selected "Gentle Wave" procedure to aid in healing if selected, before insurance. Was reasonable based on previous root canals with insurance paying 1/2 of given price. (I paid $467.00 for a previous 2 visit root canal.) I elected to have the "Gentle Wave" because being informed it would cleanse my tooth of infection more efficiently. I was told to take an antibiotic and come back April 12, 2022 to finish the root canal. They hadn't got with my insurance and was asked to make a payment of $250.00, so I did. I never received a bill from them. I went back 20 July 2022 with a cyst that had developed. I had a bad feeling about this dentist. I paid extra and was still having trouble with this tooth. I felt they were taking advantage of me. I asked my son to go with me for this appointment. We were given a written estimate for taking the cyst, $918.00 if collagen added. $1148.00, if bone grafting added, $1371.00 before insurance. Being under duress I agreed both procedures to aid in healing and no indent in my cheek. In conferring with my regular dentist, he never uses these procedures, only heals a few days sooner, and the indent rarely happens. They hadn't connected to my insurance and I had to make a payment of $2,289.00 being told I would be reimbursed when insurance paid. I asked for a printed statement that showed that I still owed $1,434.00. Up to this point I was told the quotes were the full charge insurance would paid and I would pay the rest. The statement they gave me had extra charges, they would not given a printout explaining the charges. I was way over charged and exploited.

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