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Business Profile

Garbage Removal

Econo Waste, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

This profile includes complaints for Econo Waste, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Econo Waste, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/06/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid for 3 months of services April may and June they have discontinued the services so I would like a refund for June since the trash will not be picked up anymore can was picked up June 4th

    • Initial Complaint

      Date:12/31/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today 12/29/23 I went past my neighbors house and her dumpster (which had just been emptied I could still see the garbage truck down the road to the east approaching the stop sign) was laying on the ground. I went to pick it up for her and noticed that handle had pretty much been completely broken off. I had a hard time rolling it back up by her garage due to the condition of the handle. I texted her at 12:15 pm and advised her that it looked like the garbage man had broken her can by setting it down so rough.

      Fast forward to about 1 pm. My daughter walked out to the end of our driveway to bring ours in. She came in and told me there was a problem with ours. I went out and saw that both the wheels on ours were messed up as well. They are pointing outwards and it appears the axle had been bent as it must have been set down very hard. I tried to straighten it out but could not budge it.

      At 1:10 pm I called Econowaste and spoke with Kara. I explained both items listed above. She told me that they could swap both dumpsters out and each of us would be charged at $50 fee to have our dumpsters (that THEIR EMPLOYEE BROKE) swapped out. I explained to her that that was wrong and unacceptable as it was their employee who caused the damage. If it were not for the recklessness of their employee my dumpster (and my neighbors for that matter) would still be in working condition. I honestly could not believe that they were going to charge me and my neighbor for damage caused by their employee.

      I asked to speak with a manager who is not in today, said she would be in on Tuesday. But Kara informed me that the manager does not return calls and that it would be her returning my call on Tuesday and not to expect any different resolution as "that's the policy". Well their policy is not acceptable to me and is just wrong. I'm not trying to get something for nothing, just want them to make it right and replace the dumpster(s).

    • Initial Complaint

      Date:09/08/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      09/08/2022. Garage wasn't picked up. Contacted office and got told it was to far from street. I put my garbage in the same place as before without any problems. Driver blatantly lied about distance.

    Econo Waste, Inc. is NOT a BBB Accredited Business.

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