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Business Profile

Hospital

Ogden Regional Medical Center

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Ogden Regional Medical Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ogden Regional Medical Center has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/01/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6/26/2023 I arrived at my OB ultrasound appointment to check on the baby I'm currently carrying. I arrived early, went through registration and sat with my husband in the waiting room at the women's center. Our Ultrasound technician named ******* came and got us about 10 minutes later. After trying to perform an abdominal ultrasound it was decided that it would be best to do a transvaginal one, since my gestational age was still early. At the ultrasound I received one week prior at the ************ Hospital, we saw a gestational sac as well as baby with a heartbeat. I would like to point out that at this point i have had 7 pregnancy losses, abd no living children so my anxiety going into this scan was extremly high. The tech was very aware of how many miscarriages I have had as she asked at the begining of my appointment. As I waited very anxiously and uncomfortably lying on a hard foam wedge while nauseous, I anxiously waited for her to show me the screen she silently stared at with a blank cold expression. After a very long time I asked if she could tell me if my baby had a heart beat. She replied "your doctor will have to tell you". I got dressed and we left. I left in tears, and waited to get the report. When the report was uploaded to my online portal I immediately read it. I was shocked and confused since the measurements were so drastically different from just one week prior and the report I dicated that I had suffered another loss, that baby no longer had a heartbeat, and that there was another abnormality in the ultrasound that had never been seen prior a "septate endometrium". I called my OBGYN and they had me come that afternoon to verify the pregnancy loss. My OBGYN took all of 3 seconds to find the heartbeat via vaginal ultrasound and confirmed that the anomaly seen on the ultrasound that morning was not accurate. It put a ridiculous amount of undue stress on myself and my spouse. I would hate this to happen to someone else like myself.

      Business Response

      Date: 07/05/2023

      We will contact ************************** to discuss this with her and take any further action if needed.

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