We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

New Carpets

R-n-R Carpet Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Carpets.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 24, 2023 RNR flooring located at *** ** **** ****** in Ogden utah came to our house and installed carpet in several rooms in our new construction home. As my husband and I entered the home, excited to see our new carpet, we realized that an extensive amount of damage had been done throughout the entire house. We immediately contacted the store and even had the owner personally visit our house to inspect the damage. We received a quote for both new paint and a new desk panel as both of these were brand new and we wanted them to return to their new state. The painter quoted us $1800 and the cabinet company quoted $1500 to repair the damage. The owner of the store told us that the damage was due to "inferior paint" and our desk not being properly anchored to the ground. I have attached several pictures which will demonstrate that a large portion of the damage to the baseboards has nothing to do with paint, as large portions of the wood have been chipped off. Also the scratches on our (Black Walnut) desk run from the top to the bottom, once again having nothing to do with the desk being anchored to the ground. The owner has never once apologized for the damage to our home and has persisted in passing 100% of the blame to other contractors. We have now been sent to collections because the owner refused to pay the full amount it cost us to have repairs done. Another note, the owner did offer to have a painter "who owed him a favor" to come to our house and paint it for $500. We refused because we preferred to use the painter that was familiar with our home and we felt more comfortable using. We are only asking that the amount we had to pay be credited to the amount that we owe the company.

R-n-R Carpet Center is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.