We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Property Management

Welch Real Estate Services, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for Welch Real Estate Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Welch Real Estate Services, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/26/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had this whole thing typed out before hand. But I'm just going to say what needs to be said.These guys are the worst possible human beings on the planet. ****** is the worst of the bunch. Telling me that basically all the problems I had with my downstairs neighbor was all in my head and no their problem.******** was threatening physical violence on more than one occassion. ****** had the audacity to call my problem with neighbor a "tiff". That is inexcusable. This neighbor constantly made threats not only to me, but other tenants and people outside.I made numerous complaints about the violent rhetoric and the insane loud music that this dude played for hours daily. Not a **** thing was done. I was told to just deal with it and that it's really not their problem, even though in their lease it says that tenants shall not be violent, threatening, loud of abusive. I mean, it's right there. In the lease we all signed. But ****** and WRPM refused to do anything. I never did get an answer as to why. All I get met with was that it's a matter for the cops. If that's the case then take those damned clauses out of your lease if you refuse to follow what you ohave us sign.Not only did ****** not give me the proper paperwork for moving out on time, he emailed it to the wrong damned email address. The same address I have used from day one. And he tells me that I shouldn't take this personally. Explain to me how it's not personal ******. You refuse to answer emails, texts or phone calls. YOU are what's wrong with WRPM. I thought ****** was horrible... but you, dude, you take the cake.Yes. I left with a balance. Will I pay it? Probably not. I owe a little over $300. I should say that I did hire a cleaning company to clean before I left and that came to $175, so I technically owe $125.Bottom line is... these guys will rip you off. They will refuse to lift a finger to help you if you are threatened by other tenants. They will refuse to do anything to keep you safe.

      Business Response

      Date: 08/30/2022

      As a property management company, we never want a tenant to leave a property we manage unhappy or feeling like we were not helpful.  We feel we responded to your concerns and have many emails showing responses not only from ****** but from ****** when he took her position beginning in March through your move out date. When we were notified that there was a physical violence threat from the neighbor, we did advise you to report it to the police so it could be pursued with law enforcement.  In addition, we did reach out to the neighbor on the noise complaint to try and keep things civil between the two of you.  ****** also worked with you and kept communication about making payment arrangements for a portion of the May rent when it was needed.   As of right now, there is a balance owing of $335.63.  We are sorry you are so unhappy and we would like to come to an agreement with you and waive the balance that is still owing so it is zeroed out, this way we can both move on and move forward. 

      Customer Answer

      Date: 08/30/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    Welch Real Estate Services, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.