Complaints

This profile includes complaints for AAMCO Transmissions, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  AAMCO Transmissions, Inc.

  3076 Wall Ave Ogden, UT 84401-3852

• 

  AAMCO Transmissions, Inc.

  3377 Wall Ave Ogden, UT 84401-4010

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my jeep to "Aamco Transmission" at the end of March, 2024 I called before taking it and we talked on the phone. ******* the manager told me when I bring the jeep that it would be $299 for them to open it and see what the problem might be so I had it towed and I was ready to pay. ******* told me while I was there that there was no money needed. So they call me the next day or two and he told me that the reverse was acting funny when they drove it? And that he needs $1000 to open it up, I argued that he told me over the phone it would cost $299, he argued back that the price of $299 was for the transfer case. I told him I never mentioned or had any issues with the transfer case, I didn't want to argue since I was at work, so I went at lunch and paid the$1000, he calls a few days later and tells me that the converter was welded together and that my third gear was welded together and that there was no way to rebuild it and they can only put a new one and the cost would be $8,200. I told him it was to much and to put it together and I'll tow it. ******* called me the next day and told me he can drop the price to $6000, I told him no. He called back the next day and said he found a rebuild transmission and he can install it for $4500, I told him, you said that you can't do a rebuild transmission that it would have to be new? He told me he spent all night trying to find one. I told him but you couldn't help me out from the beginning. I refused the third offer and they had it ready a week later. I took it to "transmission specialist" a few blocks down. They looked at it and he told me that they didnt even opened the transmission. So they robbed $1000 from me. I would get the phone recording if I knew how?

  Business Response

  Date: 05/02/2024

  Hello this is Aamco of *****. And there seems to be some miscommunication and misconceptions.

   

  1. the Diagnostic fee is for the Computer Powertrain System Check, which was agreed to and performed to later determine any need for further testing or inspection. This is 299.99

  2. There was no charge for the Computer Powertrain System Check, due to the nature of the customer proceeding with the Internal Inspection of their transmission, nothing was said about the transfer case, except for the transfer case may need additional inspection later on. 
  

  3. we provided results damage results from inspection with the customer, and provided many different options with varied warranties, but the customer did not choose any due to financial constraints. So we also offered even other alternatives with less costly options and various warranties, but again, the customer did not want anything else. 
  

  4. The internal inspection was performed, and the fee was collected. There will be no refund at this time, due to Aamco fulfilling the approved inspection requirements and providing the customer with everything they requested. 
  

  5. furthermore, Transmission Specialists does not pertain nor affiliate with Aamco, and therefore cannot be compared or considered to be in the same category, The customer chose willingly to go to another ********************** repair shop, and therefore got different perspectives from them. It has nothing to do with the work performed at Aamco. 

• Initial Complaint

  Date:01/30/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 12th the CV axle broke off the joint on the right front wheel of my Honda Odyssey. I had my van towed to AAMCO. I got a call Tuesday the 16th that the transmission was good, and the left side CV axel was good, but I needed a new CV axle on the right side and a transmission flush. I agreed to the service. I got another call saying that the van was finished. I went to pick it up on the 16th at around 5PM. The manager told me that they took the van on two runs on the freeway and some trips around town with no problems. I paid the bill of $2,083.02. We got in the van to leave. When we put it in reverse, it made a grinding sound and didn't move. I went back inside the store and told the manager. He had a mechanic come out to hear the sound. He said there was definitely a problem but the mechanic who had done the job had gone home. They took it back into the shop and said the transmission will have to be rebuilt. The manager said sometimes the mechanic bumps something when he puts the new axle into the transmission, and had probably knocked something out of place. They told us it will cost at least another $1000 plus parts, and take another 3-5 days. They would call with the parts total for approval. The manager admitted that the mechanic's mistake is what caused the transmission to need a rebuild. We've never had an issue with our transmission before taking it to this shop. We didn't heard anything by the 29th, so we called the shop. There was no answer on the 29th or 30th, so my husband stopped by today January 30th. He was quoted another $4,500 to repair their mistake. The manager went as far as saying that we broke if after they fixed it. This is impossible since we only put the van in reverse and it made a sound immediately. We tried emailing the owner two weeks ago and he hasn't responded to us. I tried working with the company before reaching out to you. I need our family car fixed, but shouldn't have to pay for the damage they caused.

• Initial Complaint

  Date:10/26/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AAMCO CAME AND TOWED MY JEEP to **** **** ***. Ogden Utah on July 11 2023. The kept it for almost a
  Month I had no vehicle. I have a warranty they claimed they couldn’t reach them and said they had to send a adjuster out to look at it they just gave me excuse after
  Excuse I called my warranty company myself and they didn’t send a adjuster out period so I called and said I was coming to pick it up they said I needed a transmission and we’re very rude to me saying I can’t come
  Get it and take it somewhere else so I had to be treated like way bad He was very disrespectful , very very told me it would be 9 thousand dollars they made me pay $348.13 or he wouldn’t give me my keys to my Jeep.
  He said I needed a tow truck I did not
  I took it to a transmission. Shop I trusted and they said it was a computer issue not transmission. Which there was a recall shortly after I took it to aamco that fixed my problem for free I demand my money back but they can’t seem to answer the phone and I don’t want to deal with the employees at **** **** *** Ogden Utah $348.13 It should be a crime they had my car for a month lied to me and disrespected the **** out of me I need a refund They did nothing but plug a gadget into it autozone does that for free
  Thank you ****** ****

• Initial Complaint

  Date:08/02/2022

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 27th 2022 I took my car to AAMCO Transmission they sent me the email to work on my car is signed it and they said they would get started right away on Friday July 29th 2022 i called them to check on my car they answered and said they was just about to call me. They proceeded to explain to me my pump was out and i had bad corrosion in my transmission and the clutch material was bad they quoted me $5085.00 to rebuild my transmission and in order to put it back it would be the $549.00 as we agreed to. I went on Friday July 29th 2022 to look at my transmission the owner took me in the back and was showing me my transmission supposedly after that i asked to see my car they got the key and took me to where my car was before i could get the hood open they mentioned that they had put a different transmission in my car to move it so i said o you had another Nissan Altima transmission just laying around they gave me know answerer upon further inspection i noticed they did not even look at my car the bad thing is i went threw there financing to be able to pay for my car which was $5085.00 they ran sacked my car went threw everything it was a mess when i picked it up papers everywhere clove box opened middle consul was empty of all my change yes that was my bad for leaving it in their. Long story short they are liars and fraud how many people have they done this to i have called several times with no response. I asked for the invoices for this and they said its all on the computer when i asked if they could make a copy they told me no.