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Business Profile

Vitamins and Supplements

4 Gauge

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/13/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 5th, **** I purchased a 4 pack of pre-workout powder for $135.00. I didn't receive an email confirmation of my order. I checked my bank account and saw that I was charged for my oder. When I reviewed my oder history on the 4 Gauge Fitness web page on my account page, it shows that I did not place an order. It shows my last order being from June of last year. I have tried reaching out to the company via phone 4 times, and only getting a voice-mail. The voice-mail says they will get back to me promptly. They never have called me back. I have also emailed them 3 times, with no response. And I have even sent them a text message with no response back from them. The last phone call i made i had to leave another voice-mail and I told them i would be contacting the BBB if I didnt hear back from them by the next business day, Monday 12, ****. My last voicemail that I left for them was on Friday the 9th. I tried to call them back one more time today, but got another voice-mail again. I have yet to hear from a live person. I want my money refunded to me and an explanation for the lack of service. I unfortunately have no oder number to give their website shows I never placed one, even though my bank account shows a debit charge of $135.00. I have never had any issues with 4 Gauge Fitness in the past and I have no idea why this is happening now.

    Business Response

    Date: 02/23/2024

    Thanks for reaching out to us *******! Your order did go out a little late but has now arrived. We will definitely make sure you are happy and taken care of. ***** called and talked to you recently to resolve this. Please accept my sincere apology for the shipping delay.

    Customer Answer

    Date: 02/23/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

4 Gauge is NOT a BBB Accredited Business.

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