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Business Profile

Sporting Goods Wholesale

Amer Sports Winter & Outdoor Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sporting Goods Wholesale.

Complaints

Customer Complaints Summary

  • 22 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/17/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had purchased a Salomon pair of shoes that did not last as they should have and filed a claim. The warranty claim is ******** and was approved thus providing an $80 voucher.
    The voucher forces you to buy items on Salomon's website which honestly has prices inflated vs other sites.
    I only used the voucher for $40, and was unable to redeem the balance subsequently.
    Customer service is stating that it is a one time use and that it was disclosed (via fine print).
    This is an uncommon and terrible customer experience.
    Voucher # *************** (80$ value) used for $40 with order # **************.

  • Initial Complaint

    Date:12/19/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased shoes online and they still haven't got here a month later. When you called the company they send you to some place that they don't speak English and when you ask to speak somebody who can speak English they say that they can't. I got hung up on twice because they are not allowed to send you to their manager to get your issues resolved. Bad company who hires cheaply from out of state!

    Business Response

    Date: 12/20/2022

    I would be happy to help, but I need a bit more information.  I am assuming the order was for Salomon shoes as Amer Sports does own several brands, but Salomon is the biggest shoe seller.  I looked for orders placed under email listed in the complaint and by the name, but I could not find an order.  When you ordered from Salomon.com, you should have received an email with and order number and if ordered from us the order number would be something like this, SLNUSEN149....There would  be a total of 7 numbers after the letters.  Please provide that number and I can help.  As for our customer service center, they are located in ****, ****, but all agents do speak English.

  • Initial Complaint

    Date:11/16/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I placed an order for their Salomon products online with order SLNUSEN1256185 Has not yet been delivered. A lost claim with *** was filed and upon speaking to them, it seems like there was an error with delivery. ******** was asked to either refund or redeliver the order as these are gift and my time is limited. It has been a few weeks and no resolution has been provided. Please resolve issue immediately to avoid further escalation. Thanks

    Business Response

    Date: 11/17/2022

    I did find two contacts with our **************** Team.  They did advise the normal wait period for *** to "investigate" the mis-delivery.  I did refund in advance of the response from ***.  

    Customer Answer

    Date: 11/18/2022

     
    Complaint: 18415823

    I am rejecting this response because: Thanks for your response. But upon contacting my bank, they have not received any funds yet. Would you please provide a refund receipt including your banking information? I will forward that to my bank and ask them to have this resolved immediately. Thanks

    Sincerely,

    *******************

    Business Response

    Date: 11/21/2022

    Order was refunded on Nov ********************************************************************************* 8804:  

    Refund KXNCB3R6MFRFX632 SLNUSEN1256185 RefundedBulk -USD 434.60 Nov 17, 2022, 15:05:11 MST [email protected]

    Customer Answer

    Date: 11/21/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************

  • Initial Complaint

    Date:10/19/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed my order on 10-14-2022. This order was paid for via Pay Pal and has cleared my account. I have not received any verification from Amer Sports Winter & Outdoor company. I have requested verification and tracking for this purchase. After reviewing comments and complaints on this site, I feel sure there us a pattern that has developed here that is not being addressed. I see a lot of blame on shipping companies referred to as *** one can assume that is **** I have made several calls and sent emails to the customer service email. The phone calls go to a line that has apparently been disconnected (no ring, no answer). I would like to have my funds refunded as soon as possible due to absolute loss of faith and in fairness and really bad track record by **** Sports. Total refund should be $278.20 USD

    Business Response

    Date: 10/20/2022

    Amer Sports has several brands, Salomon, Atomic, Armada, Peak Performance and we recently sold Suunto.  I looked in all our system for payment for any brand and in PayPal system and I could not find any record of an order under the name *************************** or the email:  *************************.  You did not mention the brand or an order number.  Could you please provide that and I can investigate further?  I also looked for a record of a call or email to our *************************** and could find nothing there either.  Our telephone number to CS is *********** (8AM-3:30PM MDT, Mon - Fri) and this is listed on the site and you will get a human being and not a recording.  There are about 15 agents that are there to answer calls or chats or emails.  Please provide more information


    Customer Answer

    Date: 10/20/2022

     
    Better Business Bureau:
    My order arrived today.  I had no tracking and no way of knowing where or where it might arrive.  But, my boots did come. So please disregard the request to cancel and refund my order. 

    Sincerely,

    ***************************

  • Initial Complaint

    Date:10/04/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair of work boots from the company expedited and the boots were never delivered. I sent the company email this response.This message is a formal intent to pursue damages notice. I have been in contact with several customer service agents of your ********************** with no resolve of the issue of an internal problem between your company and the shipping company for delivery of a product. I have requested a full refund or a new package to be shipped to a location that I can personally pick up the item and was declined. Your product was needed as a requirement to perform my job and missed work *** result due to the delay. I feel I was robbed by your company at this point there was no run around for payment to be collected for services not rendered. At the time of delivery stated by your shipping company there is no activity by my home camera system so I will not only be filing a police report for theft but I will be contacting legal counsel as well as the better business bureau.

    Business Response

    Date: 10/05/2022

    The order was placed on Thursday, Sept 29 and delivered by *** the next day, per their delivery scan.  Where it was delivered?  no idea.  We have record of a phone call from customer and emails to customer on Monday, Oct 3, stating we are researching his issue.  Our CS office is not open over the weekend.  We did open an inquiry with *** and they stated delivered, again to where, we do not know.  We have already issued a full refund (including shipping cost) on Tuesday, Oct. 4 and he was sent an email on this date, to inform, as well.  This really could not have been resolved any sooner as we need to give *** a chance to rectify.  We normally wait even longer than one day.  

    Customer Answer

    Date: 10/05/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
    Thank you for stepping in to mediate this situation and bring such a quick resolve to this matter.

    Sincerely,

    *********************************

Amer Sports Winter & Outdoor Company is NOT a BBB Accredited Business.

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