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Business Profile

Writer

TNT Solutions, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/07/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I found this company Evalogue.life to write my Dad's life story in November of 2021. Rachel Trotter LLC is the independent contractor according to the company. I did not sign a contract, I thought I was working with the company. Rachel printed the version of the book that was incorrect. We have been on so many phone calls and so many Google docs together and every time I have corrected her she has not saved it properly or her program did not save it properly and according to her she did. With all the excuses she keeps giving me and she keeps dragging this on and as of June when we received the book she printed and I told her it was the wrong and incorrect version she said she would correct it. She said she did and mailed me 1! I have paid $6745.00 for which $200 was for 10 books(which we agreed, but she then said five), $600 for 6 videos($100 each). That's $800 out of the amount I paid and she kept wanting more money, so I kept paying her to get the book. I told her that I wanted a refund because I ended up writing the book she put in her program. I feel she scammed me out of $5000. Storyworth.com was $245 .

TNT Solutions, LLC is NOT a BBB Accredited Business.

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