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Business Profile

Apartments

Cascade Ridge Apartments

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/24/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to formally express my concern and dissatisfaction regarding the eviction notice I received on April 24, 2025, which I believe is both unjust and premature.
    On April 21, 2025, there was an incident involving my dog and a neighboring resident's cat. I understand the seriousness of any situation involving pets, and I have fully cooperated with the property management to clarify the circumstances. However, it appears that the decision to issue an eviction notice was made based solely on the other party’s account, without giving me a fair opportunity to provide my side of the story beforehand.
    After I was able to explain what occurred, I made it clear that I and my household had followed all property rules and did everything within our power to prevent such an incident. Conversely, it became evident that the other party failed to adhere to the community’s pet policies. Despite this, the decision to move forward with an eviction against me remains unchanged. When I raised these concerns, I was told, “There is nothing we can do.” This response is both unacceptable and deeply disappointing.
    I am requesting that this matter be reconsidered thoroughly and fairly, with all facts and evidence from both parties taken into account. I also ask that the eviction notice be rescinded and that I receive a written explanation of how the decision was made, as well as a copy of any related incident reports or complaints filed.
    I value my residence in this community and hope to resolve this issue in a fair and respectful manner. Please confirm receipt of this complaint and inform me of the next steps

  • Initial Complaint

    Date:04/30/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    July $662 rent and Collection fee $414 =Total of $1138
    Deposit $750
    Plus the unbearable situation of no cooler during most of the summer and properties issues.
    Dispute the collection fee agency, Rent over July, Utilities July, deposit
    Time frame Jude 23rd , 2023

    Reason of dispute is

    - Charges for month July
    - Withheld my deposit.
    - Properties damages for a long period of time
    - Unable to work some days because of the heat or electricity issues.
    - Walked in without previous notices when fixing roof and checking cooling
    - No notice of fixing roof
    - I had visitors at home when this happened.

  • Initial Complaint

    Date:03/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I leased out a 2 bedroom 1 bath apartment thru cascade ridge apartments on 1/26/24 before moving in I was aware the dryer hookup was electric and the dryer I own is gas kaitlinn the manager told me that could be changed to gas for us so we moved in and when it was time to change it we were informed they couldn’t change it due to how expensive it would be I contacted Kaitlin to let her know and her solution was we either paid over 5000.00 to
    Switch it or she’d find someone to take over our lease we opted to leaving our lease kaitlinn asked us to move out on the 2/29/24 before 5pm so we did on 3/6/24 I contacted her and she told me I’m not getting my full deposit back 1200 that I’m responsible to pay the rent for 3-1/3-4 as that is when the new tenants took over I was made to move out on 2/29 when I could have stayed until 3-4 if I knew I’d have to pay for it I have everything stated over text with Kaitlynn as well as pictures the whole experience was bad we literally moved in settled in then had to move out and all we get was there was a misunderstanding sorry this is not okay.

Cascade Ridge Apartments is NOT a BBB Accredited Business.

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