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Business Profile

Burglar Alarm Systems

Vision Security, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Burglar Alarm Systems.

Important information

  • Customer Complaint:
    This company has a pattern of complaints alleging misrepresentation during initial contact with the sales representative. Complainants allege that they are told the representative is with their current provider to perform an "upgrade" or that their current provider has gone out of business and Vision Security LLC will be taking over all contracts. Consumers are then being held responsible for two different contracts. While the business has responded to the BBB's concerns and stated their policy when this type of action occurs, BBB has continued to receive complaints with the same underlying issue. If you have a complaint with the company or would like a technician sent out to your home, please contact Sean Brown at [email protected] prior to filing a BBB complaint.
  • Customer Complaint:
    This company has a pattern of complaints alleging misrepresentation during initial contact with the sales representative. Complainants allege that they are told the representative is with their current provider to perform an "upgrade" or that their current provider has gone out of business and Vision Security LLC will be taking over all contracts. Consumers are then being held responsible for two different contracts. While the business has responded to the BBB's concerns and stated their policy when this type of action occurs, BBB has continued to receive complaints with the same underlying issue. If you have a complaint with the company or would like a technician sent out to your home, please contact Sean Brown at [email protected] prior to filing a BBB complaint.

Complaints

This profile includes complaints for Vision Security, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Vision Security, LLC has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Vision Security, LLC

      1280 S 800 E Ste 200 Orem, UT 84097-7029

    • Vision Security, LLC

      PO Box 130 Orem, UT 84059-0130

    • Vision Security, LLC

      505 W 800 North Orem, UT 84057

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/19/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Originally contacted Vivint to cancel home alarm services August 4 2024. I was put on hold numerous times, transferred, delayed, tried to get me to sign a new "special deal" on 3 separate occasions. Finally, I was told they had to read me a script to cancel. They would not read the script.- on 2 separate occasions. These conversations totaled over 2 hours of the same treatment. I had to cancel the draft thru my bank, after stating for their "recorded call" to cancel services at my address effective immediately. I began receiving multiple calls per day regarding "past dues". No one would admit to having any notes about cancellation requests, I was told there's a form I had to sign, which I did immediately. They said it takes 30 days for cancellation to go thru. I am still receiving bills with ever-increasing amounts and just spent 22 minutes on the phone, yet again. They're still insisting I pay for 3 full months thru October. I am concerned they will try to place for collection.

    Vision Security, LLC is NOT a BBB Accredited Business.

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